"We’ve seen incredible feedback from our team members, who can now see exactly what they’ve earned in tips after each shift through the TiPJAR app. One of the biggest changes has been for our housekeeping team—before, they might occasionally find a few coins left in a room, but now they receive their fair share for the vital role they play in the guest experience. It’s made them feel truly valued and more connected to the wider St Austell team."