Category: Insights

Customer Story: Stir Cambridge

Posted on by Hannah Bray

Customer Stories: Stir cambridge x workforce

How Stir Cambridge boosted Team Transparency and Efficiency with the TiPJAR x Workforce Integration

“TiPJAR has simplified what used to be a complicated and time-consuming process — it's been a game-changer.”
Chiara Di Corcia
Stir Cambridge - General Manager

Stir Cambridge: A Community-Focused Café and Bakery

Stir Cambridge is a locally owned coffee shop and bakery, designed to provide a welcoming social space for the Cambridge community. Known for its speciality coffee, freshly baked goods, seasonal brunches, and takeaway lunches, Stir prides itself on creating a localised atmosphere that brings people together.

Committed to supporting both their customers and their team, Stir Cambridge partnered with Workforce and TiPJAR in 2024 to streamline operations, improve transparency, and implement employee-focused systems. By introducing these solutions, Stir aimed to reduce administrative burdens for managers while giving staff greater clarity and control over their earnings.

This focus on fairness and efficiency has not only improved day-to-day operations but also strengthened team morale, ensuring Stir continues to thrive as a valued part of the local community.

"We’ve seen an increase in staff satisfaction since introducing TiPJAR. Knowing their tips are handled fairly makes a big difference."
Chiara Di Corcia
Stir Cambridge - General Manager

Systems that compliment the ethos

Both Workforce and TiPJAR perfectly align with the values and ethos of Stir Cambridge — a business built on community, transparency, and supporting its people.

As a locally owned coffee shop and bakery, Stir Cambridge is dedicated to creating a welcoming space where both customers and staff feel valued. Choosing systems that reflect this commitment was essential. Workforce’s intuitive rota management system empowers managers to spend less time on admin and more time focusing on their team, while TiPJAR’s transparent tipping solution ensures employees have complete clarity and control over their earnings.

By adopting both platforms, Stir Cambridge has been able to improve operational efficiency without compromising its core values. The result is a workplace where staff feel supported, motivated, and engaged — all of which contribute to better customer experiences and a stronger sense of community.

"The accuracy of the integration has been fantastic — no more errors or delays when paying out tips."
Chiara Di Corcia
Stir Cambridge - General Manager

An integration made in heaven

The integration between Workforce and TiPJAR has transformed tronc management at Stir Cambridge, creating a seamless and highly efficient solution that benefits both the business and its employees. Managing a compliant tronc system requires precision and reliability, and the partnership between these two platforms has delivered just that.

Thanks to Workforce’s intuitive rota system, Stir Cambridge’s team can now sign off their hours in less than 10 minutes each Monday — a process that was previously time-consuming and admin-heavy. Once the hours are confirmed, TiPJAR automatically calculates and distributes tronc payments with complete accuracy. This streamlined process has removed manual errors, reduced administrative workload, and ensured that employees receive their tips promptly and fairly.

The impact has been significant. With greater transparency and faster access to their earnings, team members have become more motivated, leading to an uplift in the uptake of busier shifts. This has enhanced customer service, helping Stir Cambridge maintain its welcoming and community-focused atmosphere. Ultimately, these positive changes have contributed to increased sales and an even stronger sense of connection between the team and their customers.

"I would absolutely recommend TiPJAR to any hospitality business looking to improve their tip management — it’s fairer, faster, and more transparent for everyone."
Chiara Di Corcia
Stir Cambridge - General Manager

TiPJAR's Impact on Stir Cambridge

The introduction of TiPJAR at Stir Cambridge has had a significant and positive impact on both operations and team morale. By simplifying tip distribution and ensuring complete transparency, TiPJAR has empowered staff with greater control over their earnings while reducing administrative strain for managers. This improved process has contributed to increased motivation among team members, better shift coverage, and enhanced customer service — all of which have played a key role in driving sales and strengthening the café’s community-focused culture.

For Stir Cambridge, TiPJAR has proven to be more than just a tronc solution — it’s become an essential tool in supporting their people and delivering an exceptional experience for every customer.

"Our team have saved hours every week thanks to TiPJAR automating tip distribution."
Chiara Di Corcia
Stir Cambridge - General Manager

Ready to take the next step?

Are you ready to enhance employee satisfaction, boost retention rates, and optimise tip distribution in your hospitality business? Take the first step towards achieving these goals with TiPJAR. Our innovative platform empowers businesses like yours to create fair and transparent environments while maximising staff earnings. Don’t let outdated processes hold you back – schedule a demo today to see how TiPJAR can revolutionise your operations and elevate your team’s success!

Book a Demo

Book A Demo

Book a chat with us today and hear how TiPJAR® software can help your business grow!

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Customer Story: The Black Boy Inn

Posted on by Hannah Bray

Customer Stories: The black boy inn

How The Black Boy Inn Blended Tradition with Tech to Boost Staff Morale and Customer Satisfaction

“For any hospitality business struggling with tip distribution, I’d 100% recommend TiPJAR—it’s taken away all the headaches.”
John Evans
The Black Boy Inn - Owner

The Black Boy Inn, Experience the True Heart of Wales with Exceptional Hospitality

Nestled in the heart of North Wales, The Black Boy Inn has been a staple of the region’s hospitality scene for centuries. A traditional, family-run establishment, they pride themselves on offering an authentic Welsh experience, where guests can enjoy both the warmth of the culture and the quality of local produce.

For over 12 months, The Black Boy Inn has partnered with TiPJAR to enhance their tipping system, bringing a modern and transparent approach to their traditional values.

With TiPJAR’s seamless and reliable platform, the inn has successfully embraced a digital solution that aligns with their commitment to delivering a genuine and memorable experience for both their team and guests.

£25k+

In tips collected with TiPJAR 

1200%

Increase in staff mentions on review channels since introducing TiPJAR 

115%

Increase in positive reviews for The Black Boy Inn

9.8%

Increase in mentions of ‘Friendliness’ on review channels

“TiPJAR has been a game-changer for our team. Staff no longer ask when they’ll get their tips—they’re in control, and everything is fair.”
John Evans
The Black Boy Inn - Owner

A tronc solution that compliments the site

As a 500-year-old establishment, authenticity is a core value at The Black Boy Inn. However, despite its rich history, the site embraces modern technology to enhance operations. This includes systems like Access Epos, Rotaready, Pepper HQ, and of course, TiPJAR.

John and the team are dedicated to integrating technology in a way that enhances, rather than disrupts, the Black Boy Inn’s rich tradition. Their focus is on adopting solutions that support their hardworking staff while preserving the authentic Welsh experience the inn is known for.

Previously, tronc was managed through traditional payroll, but this quickly became an operational headache. Errors were common, processing was slow, and staff had to wait far too long to receive their well-earned tips. John wanted a better way—one that was efficient, transparent, and ensured his team received 100% of their tips without delay. By switching to TiPJAR, he removed the stress of payroll-based tronc, giving staff instant access to their earnings while eliminating administrative burdens. Now, the team has full control and visibility over their tips, boosting morale and reinforcing a culture of fairness and appreciation.

“Before TiPJAR, tip distribution was a nightmare. We managed it manually through payroll every three months—complicated, slow, and often leading to disputes. Now, it’s seamless and completely transparent.”
John Evans
The Black Boy Inn - Owner

SIGNIFICANT INCREASE IN POSITIVE REVIEWS

After implementing TiPJAR, The Black Boy Inn experienced a remarkable boost in positive reviews, which demonstrated the strong link between happy, motivated staff, better customer service, and overall customer satisfaction. The surge in positive feedback meant that the venue’s overall review score improved.

What’s behind this shift? The main factor is that staff now have instant access to their tips, eliminating the traditional wait time of up to three months. By receiving their tips immediately, employees feel more valued and motivated, which not only enhances their engagement but also improves the quality of service they provide. This quick and direct reward system has played a key role in creating a more positive and energised work environment, which directly translates to a better customer experience.

*All data provided by Sentiment Search

“We chose TiPJAR for its transparency, ease of use, and seamless integration with our existing systems. It just works.”
John Evans
The Black Boy Inn - Owner

TiPJAR's Impact on The Black Boy Inn

By giving staff instant access to their tips, motivation and morale have soared—leading to a noticeable improvement in customer satisfaction. Reviews now highlight the increased friendliness of the team, with many mentioning specific staff members who’ve been recognised for their excellent service.

By removing the operational stress of waiting for payroll and eliminating the mistakes that used to be common with traditional tronc systems, staff now feel fully in control and confident in the transparency of their tips. 

With happier staff, the service quality has naturally followed, resulting in an influx of glowing reviews. The increase in positive feedback has lifted their overall score. The Black Boy Inn has struck the perfect balance between its authentic Welsh heritage and embracing the tech that helps streamline operations and boost team satisfaction. 

“One of the biggest benefits is fair tip distribution across all staff, not just front-of-house. It’s made a huge difference to morale.”
John Evans
The Black Boy Inn - Owner

Ready to take the next step?

Are you ready to enhance employee satisfaction, boost retention rates, and optimise tip distribution in your hospitality business? Take the first step towards achieving these goals with TiPJAR. Our innovative platform empowers businesses like yours to create fair and transparent environments while maximising staff earnings. Don’t let outdated processes hold you back – schedule a demo today to see how TiPJAR can revolutionise your operations and elevate your team’s success!

Book a Demo

Book A Demo

Book a chat with us today and hear how TiPJAR® software can help your business grow!

Book A Demo

How TiPJAR Can Help Hospitality Operators Navigate the NICs Threshold Changes

Posted on by Hannah Bray

How TiPJAR Can Help Hospitality Operators Navigate the NICs Threshold Changes

A thought leadership piece by Dan Hawkie, Chief Commercial Officer at TiPJAR

The UK hospitality sector is facing yet another financial challenge, with over 774,000 hospitality workers set to be dragged into the new National Insurance Contributions (NICs) threshold from April 2025. This shift will cost the industry a staggering £1 billion, according to UKHospitality. As a sector already grappling with cost pressures, workforce challenges, and regulatory changes, these new NICs rules could significantly impact businesses’ bottom lines and ability to operate efficiently.

At TiPJAR, we understand the critical challenges this presents for hospitality operators. With the new Employment (Allocation of Tips) Act already creating ripples across the industry, operators need practical, compliant solutions to mitigate risks and streamline their operations. That’s where TiPJAR comes in. 

Here’s how we can help:

1. Automating Tronc Processes to Reduce NICs Impact

One of the key pain points for operators is managing Tronc schemes—a complex area that’s critical to ensuring compliance with NICs rules. TiPJAR’s automated Tronc solutions:

  • Eliminate Manual Errors: By automating the distribution of tips and service charges, we reduce the administrative burden and ensure accuracy in NICs reporting.
  • Reduce NICs Liability: Our compliant Tronc system ensures that eligible tips are excluded from employer NICs, reducing financial strain.
  • Enhance Transparency: Our platform provides clear, real-time reporting for both operators and team members, fostering trust and reducing disputes.
2. Increasing Tips as a Supplemental Income Source

With the NICs threshold changes, offering team members a supplemental income stream has never been more crucial. TiPJAR’s technology allows businesses to:

  • Boost Team Earnings: Empower employees to collect digital tips directly from customers, increasing their take-home pay without raising operational costs.
  • Drive Team Motivation: Higher tips lead to happier, more motivated teams, resulting in better customer experiences.
  • Simplify Tip Distribution: Our platform ensures tips are distributed fairly and transparently, improving staff satisfaction and retention.
3. Ensuring Compliance with the New Employment (Allocation of Tips) Act

Compliance is a top priority for operators as the new Employment (Allocation of Tips) Act takes effect. TiPJAR’s platform ensures:

  • Legal Compliance: Tips and service charges are allocated fairly and in line with the law, reducing the risk of fines or legal challenges.
  • Audit-Ready Records: Our system provides detailed records of tip allocation, ready for audit at any time.
  • Peace of Mind: Operators can focus on running their business, knowing their tip distribution complies with the latest regulations.
Facing Challenges Together

The upcoming NICs changes are undoubtedly a significant challenge for the hospitality sector, but they also present an opportunity to rethink and optimise how tips and Tronc schemes are managed. At TiPJAR, we’re committed to supporting operators through this period of transition, helping them stay compliant, reduce costs, and keep their teams motivated.

If you’re looking to future-proof your business against these changes, get in touch with us today to learn how TiPJAR can help.

Book A Demo

Book a chat with us today and hear how TiPJAR® software can help your business grow!

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Customer Story: The Alchemist

Posted on by Hannah Bray

Customer Stories: the alchemist

How TiPJAR’s Weekly Payouts Made Monthly Payroll a Breeze for The Alchemist

"I will love Jack and the TiPJAR team forever! They did anything I asked for and they worked extra hours, it was really fantastic. We wouldn't have moved to monthly payroll without TiPJAR"
Hannah Plumb
The Alchemist - Talent & Culture Director

At The Alchemist, it’s all about Creative Cocktails, Devilish Dining, and Immersive Experiences!

The Alchemist offers a truly unique bar experience, encouraging their team to embrace creativity, individuality, and deliver an unforgettable customer experience from the moment guests walk through the door.

Across all of their venues, The Alchemist uses TiPJAR’s Supertronc system to ensure 100% compliance and to distribute service charges transparently to their team members.

Although they’ve always given 100% of tips to their staff, The Alchemist chose TiPJAR to seamlessly integrate with their existing systems and support a critical shift from weekly to monthly payroll — keeping things simple, compliant, and transparent.

why the alchemist chose TiPJAR

seamless pay structure

TiPJAR allowed weekly tip distribution, avoiding resistance to a monthly payroll.

Transparency & Compliance

Enhanced visibility and compliance with clear, accessible records, fostering trust among team members.

Cultural Alignment

TiPJAR's people-focused branding and operator-led approach resonated with The Alchemist's values.

Exceptional support

TiPJAR's team delivered outstanding service, going above and beyond to meet The Alchemist's needs.

operational efficiency

Eliminated manual tronc handling, providing consistent and reliable tip distribution.

"We’re all about supporting our team so they can feel confident, deliver amazing service, and bring that signature Alchemist theatre to life. What we loved about TiPJAR is how people-focused they are. Their approach really empowers teams, and it just felt like such a great fit for us. We wanted a partner who really gets what it’s like in hospitality—not someone all about numbers and spreadsheets—and TiPJAR’s team totally gets it."
Hannah Plumb
The Alchemist - Talent & Culture Director

The not-so dreaded move to monthly payroll

The Alchemist made the big decision to switch to monthly payroll, but they didn’t want their team to miss out on easy access to funds for saving or spending, which could impact the supportive culture they’ve built.

With TiPJAR’s help, they worked seamlessly with their payroll provider to transition from weekly to monthly payroll, all while TiPJAR handled the distribution of tips. This not only removed the admin, and the work required for weekly payroll, but it also ensured that customer service and experience remained unaffected. The team continued to stay motivated and rewarded for their hard work.

TiPJAR is really pleased to have played such a crucial part in making this process as seamless as possible.

"The fact that they could still get tips made all the difference. Honestly, I don’t think the move to monthly pay would’ve gone down well culturally without it — people don’t like change. We definitely wouldn’t have made the switch without TiPJAR."
Hannah Plumb
The Alchemist - Talent & Culture Director

The Alchemist’s Gen Z-Friendly Tech Solution

The Alchemist is powered by a young and dynamic workforce, with an average age of 22–23. The head office team knew they needed a solution that not only allowed team members to maintain access to funds during the move to monthly payroll but also resonated with their modern, tech-savvy staff.

As Hannah explained, “The app needed to be easy to use. The team is young, and if it’s old or clunky, they just won’t buy in or see the benefits.”

TiPJAR’s app is designed with team members in mind, providing real-time updates on their tips so they can see exactly what’s available to them each week. This helps them feel rewarded and recognised for their hard work while also highlighting the shifts where they can earn the most.

"Our tech has to be super easy to use for the team. They’re young, and if they don’t get it right away, they just won’t buy in. If it’s clunky or outdated, forget it. That’s actually what drew me to TiPJAR — I looked at so many tronc suppliers, and honestly, they were just boring."
Hannah Plumb
The Alchemist - Director of Talent & Culture

TiPJAR's Impact on The Alchemist's Team

The Alchemist has always given 100% of tips and tronc to the team, but they wanted to take transparency to the next level and hand the power back to their employees. Now, anyone can walk into an Alchemist venue and get a full breakdown of the tronc policy — no secrets, no confusion. It’s been a total game-changer for head office, knowing everything’s out in the open.

For the team, it’s all about trust. They can see exactly what’s happening with their tips and know they’re getting every penny customers are rewarding them for their hard work (and those theatrical cocktails!).

"The biggest thing I love about TiPJAR is knowing we’re compliant because we’re fully transparent. Anyone could walk into a venue, ask how the points are distributed, and while the team might not know the exact details, they can easily show you their TiPJAR and say, ‘This is it.’"
Hannah Plumb
The Alchemist - Talent & Culture Director

Ready to take the next step?

Are you ready to enhance employee satisfaction, boost retention rates, and optimise tip distribution in your hospitality business? Take the first step towards achieving these goals with TiPJAR. Our innovative platform empowers businesses like yours to create fair and transparent environments while maximising staff earnings. Don’t let outdated processes hold you back – schedule a demo today to see how TiPJAR can revolutionise your operations and elevate your team’s success!

Book a Demo

Book A Demo

Book a chat with us today and hear how TiPJAR® software can help your business grow!

Book A Demo

Navigating the 2025 Budget: What Hospitality Businesses Need to Know

Posted on by Hannah Bray

Insights

TiPJAR - Ben thomas - ceo

The recent UK budget announcement for 2025 brought both challenges and opportunities for businesses in hospitality. With a rise in the National Minimum Wage, an increase in employer National Insurance Contributions (NICs), and adjusted business rates, these changes will significantly impact the bottom line for pubs, bars, and restaurants across the country. 

As a sector already operating on tight margins, hospitality businesses now face the dual task of managing higher costs while keeping their doors open and teams motivated. Let’s dive into what these changes mean for the industry and explore how businesses can adapt to stay resilient. 

National Minimum Wage Increase: Supporting Your Team in Challenging Times

The budget announced a 6.7% increase in the National Minimum Wage, which will rise to £12.21 an hour from April 2025. 

While this increase reflects the importance of providing workers with a fair income in light of rising living costs, it also creates new pressures for hospitality businesses. Industry commentators estimate that the cost per FTE employee will rise by around £2,500 per annum. 

Labour costs already represent a substantial portion of a hospitality business’s expenses, so these changes will likely strain operational budgets even further. For employers, balancing this wage increase with a commitment to providing excellent guest experiences may require thoughtful adjustments, whether through menu pricing, operational efficiencies, or careful workforce planning. 

NICs Increase and Threshold Reduction: Managing the Added Costs

From April 2025, the threshold for employer NICs will be reduced by 45% to £5,000 per annum. In addition, employer NICs will increase by 1.2%, adding over £600 in additional NICs per employee for businesses. 

This adjustment impacts not only payroll expenses but also overall staffing strategies, making it even more vital for hospitality businesses to streamline operations. 

Some businesses may look into more flexible staffing models, while others may choose to invest in technology that supports efficiency or offsets administrative costs. Regardless of the approach, finding solutions to navigate these added expenses will be essential. 

Business Rates Relief: A Welcome Breathing Space

The budget’s 40% relief on business rates for hospitality and leisure businesses, capped at £110,000, comes as a welcome reprieve. This measure, effective from April 2025, provides some relief against rising operational costs. 

For businesses eligible for this support, the additional capital could go toward staff training, technology upgrades, or even renovations to enhance the guest experience. 

While this relief won’t fully offset other rising costs for many, it offers some breathing room, enabling businesses to reinvest in areas that could lead to long-term operational resilience. 

Alcohol Duty Reduction: Incentivizing In-Venue Spending

The 1.7% reduction in alcohol duty on draught products is perhaps intended to encourage more in-venue spending. However, as it brings draught prices down by only around 1p per pint, most operators feel this is unlikely to make a significant impact. 

That said, it may signal further incentives to encourage more foot traffic or prompt patrons to stay longer, increasing revenue per customer. 

In a sector where customer experience is key, even a small duty reduction is welcome as a positive change. 

Staying Resilient Through the Changes

The hospitality industry has been called upon constantly in recent years to show resilience and adaptability. So far, it has not been found wanting, and tribute must be paid to the operators and teams that ensure our restaurants, bars, cafes, pubs, and hotels continue to offer a warm welcome and brilliant experiences. 

The 2025 budget brings both pressure points and some support measures. The key to moving forward, as always, is to focus on sustainable, long-term practices that strengthen businesses. 

At TiPJAR, we’re here to support hospitality businesses by offering a digital tipping solution that makes tip distribution easy, transparent, and compliant. By helping businesses fairly reward their teams, TiPJAR provides a way to foster team satisfaction and retention even amid budget constraints. We believe that, with the right tools and strategies, hospitality businesses can adapt to these changes and continue to deliver the brilliant experiences that keep guests coming back! 

So, let’s keep that momentum going and tackle these shifts together, creating workplaces that stay strong, inspired, and well-equipped for the future! 

Customer Story: Parogon Pub Group

Posted on by Hannah Bray

Customer Stories: Parogon Pub Group

how parogon increased employee and customer satisfaction

"When it comes to technology in our venues, we want the very best in class—the best in each area, and to have seamless integrations with Fourth and Tevalis. TiPJAR ticked all the boxes."
Ben Allison
Compliance & Project Manager - Parogon Pub Group

how parogon use supertronc

Parogon Pub Group has transformed its approach to tip distribution by implementing Supertronc, allowing them to say goodbye to the complexities of manual calculations and reporting. With Supertronc automating tronc management, Parogon’s team no longer spends hours on distribution, allocation, or HMRC compliance, saving valuable time for their head office team.

After deciding to implement a service charge, Ben and his team sought a future-proof solution to ensure fairness and compliance under evolving regulations. Supertronc’s robust system met these needs, providing peace of mind and transparency, all while helping Parogon meet their legal obligations seamlessly.

Working with the best of the best

 

TiPJAR seamlessly integrates with workforce management systems and EPOS solutions to collect all the necessary data for efficient tronc distribution. By working closely with systems like Tevalis and Fourth Hospitality, which Parogon uses, TiPJAR ensures that every aspect of tronc management is streamlined.

With accurate data at their fingertips, businesses can focus on delivering exceptional service while TiPJAR handles the complexities of tronc distribution.

"We decided that adding a service charge was the right route for us, but we wanted to future-proof Parogon and ensure compliance with upcoming legislation. That's another reason we chose TiPJAR—we knew we wouldn't have to worry and would be 100% compliant."
Ben Allison
Compliance & Project Manager - Parogon Pub Group

Elevating Team Morale and Guest Satisfaction Through Seamless Tip Distribution

Since implementing TiPJAR in 2022, Parogon Pub Group has seen transformative results, including significant increases in team morale, hourly earnings for staff, and positive guest feedback scores. Dedicated to bringing joy through exceptional food, service, and a passionate team, Parogon’s venues across Staffordshire, Cheshire, and Shropshire have become beloved destinations. By allowing service charge to flow quickly and transparently from guests to the entire team, Parogon has enhanced its ability to attract and retain top talent—people who are integral to their commitment to excellence.

Parogon’s recent B-Corp certification reflects their dedication to values like Legacy, Teamwork, Passion, Integrity, Development, and Attention. Supported by TiPJAR’s efficient, compliant tronc system, Parogon continues to build on its legacy of excellence, fostering an environment where employees thrive and guests experience the warmth and care that make every visit memorable.

£1m+

In annual tips collected with TiPJAR 

3.5%

Increase in LFL sales since last FY 

£3.50

per hour extra earnings for the team members at the top performing locations 

16%

Increase in positive reviews

3.3%

Increase in NPS since implementing TiPJAR 

27.7%

Increase in team mentions in feedback

"One of the big benefits for the team is the transparency TiPJAR provides. They can see exactly what tips they’ve earned, with the assurance that none are unfairly going to Head Office. TiPJAR also allows us to show how picking up a specific shift at a particular site can mean earning an extra £3.50 an hour."
Ben Allison
Compliance & Project Manager - Parogon Pub Group

DRIVING Positive feedback

Google reviews soared from an impressive 4.5 to an outstanding 4.8, while TripAdvisor ratings climbed from 4.1 to 4.35. This boost isn’t just numbers; it’s proof of Parogon’s commitment to delivering top-tier service and making sure their team feels valued and rewarded. Parogon make sure every guest experience is exceptional and every team member is recognized for their role in making it happen!

"Before TiPJAR, hiring back-of-house and kitchen staff was a real challenge. Now, with Supertronc enabling us to show genuine customer appreciation for their work, we’ve seen a positive shift—filling those roles is no longer an issue."
Ben Allison
Compliance & Project Manager - Parogon Pub Group

significant increase in
positive reviews

Since teaming up with TiPJAR, Parogon’s online ratings have taken off! Their Google score jumped up. This isn’t just about star ratings; it’s proof that customers are loving the experience more than ever, and that loyalty is on the rise.

So, what’s the secret sauce? TiPJAR’s easy, fair tip distribution keeps Parogon’s team energised and happy, with service charge flowing quickly from guests to the entire staff. This creates a motivated team, ready to give every guest an exceptional experience—and it’s clearly paying off!

On top of the glowing star increase, sentiment scores dive even deeper, showing how customers really feel. For example, a guest might give 5 stars for a fantastic meal, but mention a bit of a wait for food. TiPJAR’s impact on morale means Parogon’s team is in top form, ready to bring their A-game and deliver great service at every level. The result? More rave reviews, happy guests, and a stronger reputation across the board.

 

*All feedback data provided by Sentiment Search

"Our team doesn’t have to worry about managing tips or service charges; TiPJAR and our integrations handle everything seamlessly. This has been incredibly beneficial for our team members, allowing them to focus on providing great service. Overall, it’s a fantastic solution that benefits both our staff and the business—a true win-win for everyone involved."
Ben Allison
Compliance & Project Manager - Parogon Pub Group

the importance of good service to customers

Parogon’s “Team” ratings are shining brighter than ever! From 2022 to 2024, sentiment for their team saw a huge lift, going from 7.3 to 8.6 out of 10. But it’s not just about the scores—the buzz around the team exploded, with mentions of staff jumping from just under 10% of service feedback to a whopping 37.6%! That’s nearly four times more guests raving about the team.

With TiPJAR handling tips seamlessly, Parogon’s team is more motivated than ever, which guests are clearly noticing. Whilst mentions for other categories stayed steady, “Service” was the one area that surged in guest comments, all thanks to the team’s enhanced spirit and energy, fuelled by TiPJAR’s support. It’s simple: when the team thrives, so does the guest experience!

 
"TiPJAR has had an immense positive impact on the customer sentiment around service. A 4x increase in staff/team mentions is a clear testament to the effectiveness of their product!"
Prithvi Dhanda
Founder & CEO - Sentiment Search

TiPJAR - A product that works for both customers and teams

Parogon Pub Group’s partnership with TiPJAR has transformed both their team culture and guest experience.

Since implementing TiPJAR’s seamless and transparent tronc solution, Parogon has seen impressive improvements across key areas: staff morale is higher, online reviews are glowing, and guest loyalty has strengthened. With Google ratings rising from 4.5 to 4.8 and TripAdvisor reviews moving up from 4.1 to 4.35, Parogon’s dedication to rewarding their team and delivering top-quality service shines through.

With TiPJAR handling tips seamlessly, Parogon’s team is more motivated than ever, which guests are clearly noticing. Whilst mentions for other categories stayed steady, “Service” was the one area that surged in guest comments, all thanks to the team’s enhanced spirit and energy, fuelled by TiPJAR’s support. It’s simple: when the team thrives, so does the guest experience!

"One of the most exciting benefits for the team is having instant access to their tips! Since we run our payroll on a four-week cycle, giving the team weekly access to their tips has made a tremendous difference in their motivation and how they work. It’s a game changer!"
Ben Allison
Compliance & Project Manager - Parogon Pub Group

Ready to take the next step?

Are you ready to enhance employee satisfaction, boost retention rates, and optimise tip distribution in your hospitality business? Take the first step towards achieving these goals with TiPJAR. Our innovative platform empowers businesses like yours to create fair and transparent environments while maximising staff earnings. Don’t let outdated processes hold you back – schedule a demo today to see how TiPJAR can revolutionise your operations and elevate your team’s success!

Book a Demo

Book A Demo

Book a chat with us today and hear how TiPJAR® software can help your business grow!

Book A Demo

Reflecting On The First 7 Days Of The Fair Tips Act

Posted on by Angie Carney

Insights

Yesterday, October 1st, 2024, marked a significant moment for everyone in the hospitality industry: the Employment Allocation of Tips Act officially came into effect. At TiPJAR, we’ve been passionate about fairness and transparency since day one, so seeing this legislation become a reality feels like a huge victory, not just for us but for all the hardworking staff out there who rely on tips.

Here’s what’s been going on at TiPJAR in the last 7 days and why we’re so excited about this change.

A Proud Moment for the Industry

When we started TiPJAR in 2019, we set out to solve one problem: making sure tips went directly to the people who earned them, with no funny business. We’ve always believed that staff should get 100% of their tips, and it’s incredibly rewarding to see this principle become law across the entire industry.

This new legislation means businesses can no longer pocket a portion of workers’ tips. It’s the kind of change that will make a real difference to the lives of so many people, and we’re proud to have been advocates for this shift from the beginning. We’ve been totally humbled by the entire country’s response to the change so far, and can’t wait to see how it affects our industry long-term.

Changes to Our Product Fees & a CAll To Action For Card COMPANIES

As part of this shift, we’ve made some changes to how some of our products work. One of our core values has always been ensuring TiPJAR is completely free for staff to use. To keep it that way, we’ve updated how fees are charged on some of our products. For example, with our Tap to Tip and PDQ solutions, we’re now making it mandatory for customers to cover transaction fees, rather than leaving it optional.

This means that when someone leaves a tip, 100% of it goes to the team, every time! It’s a small but important step in making sure everything is fair and transparent. And while these changes are new, they’ve been really well received by both staff and customers, which is a big win for everyone. You can see a breakdown of exactly how these fees are charged, by product here.

But here’s the thing—while we’ve found ways to make sure staff aren’t paying these fees, there’s a bigger issue at play. Card issuers, like Mastercard and Visa, still charge fees on tips, and we believe that needs to change. These fees don’t serve the staff, and they don’t reflect the purpose of a tip. After all, a tip is a reward for great service—it’s meant for the person who served you, not for financial intermediaries to take a slice.

We strongly believe that card issuers should reconsider and remove fees on tips. The industry has taken a massive step forward with this new law, but it would be even better if companies like Mastercard and Visa followed suit by waiving fees on these transactions. We’re committed to doing everything we can to drive those costs down, but a wider change in the system would make a huge difference to everyone in the hospitality industry.

Last-Minute Scramble by Some Operators

What’s surprised us the most over the past week is just how many businesses left their compliance to the last minute. While we’ve been working with operators for months to prepare for the new rules, many businesses only started scrambling to get ready in the final days before the deadline.

We’ve been taking on a lot of new clients, helping them get compliant quickly. It’s great to see businesses doing the right thing—even if they’re a bit late to the party—and we’re happy to help them get there! If you need some guidance on how to approach the legislation, feel free to get in touch!

Collaborating with the Government

One of the things we’re most proud of as a business is how closely we worked with the Department for Business and Trade (DBT) on the guidance for this legislation. Our CEO, Ben, was even quoted on the government’s official page about the new law, which was a fantastic moment for us as a team. You can read more about that here.

Being able to contribute to something so positive for the industry has been an incredibly rewarding experience for all of us at TiPJAR.

Staying True to Our Values

It’s no secret that some businesses are already trying to bend the rules of the new legislation. We’ve seen a few instances of troncmasters allowing several practices that clearly go against the spirit of the Act.

At TiPJAR, we’ve always put staff first, and that’s not going to change. We’ll continue to work closely with operators to ensure they’re compliant, but we’ll never compromise our core value of making sure tips go straight to the people who deserve them with total fairness and transparency.

A Huge Thanks for All the Support

We’ve been blown away by the warm reception we’ve received over the past few days. From new clients to media outlets, the response has been incredible. We were even featured on ITV News last night, which you can check out [here](https://www.itv.com/news/2024-10-01/where-will-your-tip-go-new-law-stops-businesses-pocketing-staff

We also want to take this opportunity to thank our partners, clients, and news outlets for amplifying our message of fairness and transparency. The support has been overwhelming, and we’re excited to continue playing our part in this industry transformation.


Looking Forward

The Employment Allocation of Tips Act is just the beginning of a more equitable tipping culture in the UK. At TiPJAR, we’re committed to staying at the forefront of this change, continually improving our products and ensuring that tipping remains a transparent, fair, and positive experience for everyone involved.

If you’re a business looking for help in staying compliant, we’re here to support you. Together, let’s create a better future for all workers.

The Employment (Allocation of Tips) Act is Here!

Posted on by Hannah Bray

The Employment (Allocation of Tips) Act is Here!

Life beyond the tipping legislation: The exciting road ahead for hospitality
A Thought Leadership by Dan Hawkie, CCO of TiPJAR 

As of October 1st, it’s official: The Employment (Allocation of Tips) Act is now live! The changes in the new legislation are significant, aiming to bring much-needed transparency and fairness to how tips are distributed across the hospitality sector and other tipped industries. Throughout the development of this act, TiPJAR has been collaborating closely with the Department for Business and Trade, lending our expertise to help shape a framework that truly meets the needs of both workers and businesses.

For those looking for a deeper dive into the specifics, we’ve created a range of resources you can access here. But now that the Fair Tips Act is in effect, it’s not just about compliance; it’s about embracing this change and understanding the broader benefits it brings.

A win-win for businesses and employees alike

The new tipping legislation is not just a legal obligation but a powerful opportunity for operators to build stronger, more motivated teams. Yes, there are potential penalties for non-compliance, but let’s focus on the opportunities:

  • Guidance: For far too long, there hasn’t been a level playing field regarding how operators manage tips or tronc, which has meant those that are doing the right thing, haven’t always reaped the rewards in the same way as operators that may have mismanaged these funds. Undoubtedly there are contentious issues with the legislation but at least everyone now must follow the same rules, and those that look after their teams fairly will inevitably come out on top.
  • Better attraction and retention: Fair and transparent tipping practices are not just the law now, they can also be a powerful tool to attract, engage, and retain top talent.
  • Cost savings: With a legitimate tronc policy in place, employers don’t pay national insurance on tips, which could save your business thousands.
  • A more motivated team: By utilising technology, we have a much better opportunity to enhance our tronc policies to reward better performance. With service charge now being so widely used, it has unfortunately bred complacency in pockets of our sector, which has led to diminishing service levels. By rewarding team members appropriately for working busier shifts, providing better service and selling more, this is a great opportunity to stand out from your competition.

This is Just the Beginning…

The Fair Tips Act marks a significant shift, but there are still plenty of opportunities on the horizon. At TiPJAR, we’re excited to explore new ways to enhance the benefits of tipping for both employees and employers:

  • A ‘bank-like’ savings pot: Imagine a separate pot where employees can save their tips with interest—like a digital piggy bank.
  • A digital card: Making tips go further than ever before. A dedicated card for employees to spend their tips directly, with access to hundreds of high street discounts and cashback.
  • Financial education: We believe in empowering employees with financial knowledge, helping them gain greater financial freedom and security.

We’re fortunate to work in a brilliant industry where we hear heartwarming stories of the impact that tips can have on people’s lives.  Life beyond the legislation is an exciting place for both employers and employees, and TiPJAR will be there every step of the way to support.

So, embrace the change, explore the opportunities, and let’s work together to create a fairer, more transparent future for everyone in hospitality. Exciting times are ahead!

Millions to take home more cash as Tipping laws comes into force
Official Release from The Department for Business and Trade 

Laws to ensure workers keep all of their hard-earned tips comes into effect

Changes expected to boost wages by putting £200 million back in the pockets of workers

Comes ahead of employment rights bill which will go further to strengthen workers rights and make work pay

From today [Tuesday 1st October], millions of hard working and dedicated workers will benefit from new laws which will ensure they keep 100% of the money they have earned through tips.

Introduced through a Private Members’ Bill last year, the Employment (Allocation of Tips) Act and the statutory Code of Practice on fair and transparent distribution of tips came into force today. 

These changes will require employers to pass all tips, gratuities, and service charges on to workers, without deductions.

From today, if an employer breaks the law and retains tips, a worker will be able to bring a claim to an employment tribunal. 

Most employers already pass on tips to the staff who earn them; however these laws will crack down on the minority of businesses who continue unacceptable tipping practices.

Employers in the wrong could be made to pay fines or compensation to staff, with workers able to hold bosses fully accountable through employment tribunals.

The Department for Business and Trade estimates that today’s changes will mean around £200 million will be received by workers that would otherwise have been retained by these employers. 

It is hoped that this will build further trust between customers and businesses, as well as create a level playing field for all businesses through the fair and transparent distribution of tips across the board. 

Minister for Employment Rights Justin Madders said:  

“When you tip someone for good service, you expect them to keep all their tip. They did the work – they deserve the reward. 

“This is just the first step of many in protecting workers and placing them at the heart of our economy. We will be introducing further measures on tipping to ensure workers get their fair share of tips. 

“Britain’s outdated employment laws require an urgent update. This Government will ensure they are fit for the modern economy and deliver on our plan to Make Work Pay.” 

This government will go even further to strengthen workers rights through our Employment Rights Bill which will ensure workplace rights are fit for a modern economy, empower working people and drive economic growth. 

The legislation will be delivered in close partnership with business and civil society and will strike the right the balance between improving workers’ rights while supporting businesses across the country that pay people’s wages.

Andrew Tighe, Director of Strategy and Policy at the BBPA, said:  

“This new framework will introduce a level playing field for all businesses, ensuring that those who were not already passing on all tips to their staff will now be required to. 

“A greater a degree of consistency and transparency when dispersing tips will benefit both existing and new staff alike.  

“We would urge all operators to review the guidance and ensure their policies are compliant with the legislation.” 

Ben Thomas, CEO of TiPJAR, said: 

“Our hospitality and service industries are powered by a wonderfully diverse and exceptionally talented workforce. For the first time, these millions of workers can trust that tips employers collect on their behalf will always be passed to them. 

As a business providing a platform to get tips to workers quickly, fairly and transparently, we wholeheartedly welcome today’s announcement. We look forward to continuing our work with the DBT and government to develop further guidance as the principles of the legislation are put into practice, supporting businesses across the sector to operate to a consistent and equitable standard in handling tips.” 

 

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Save More, Spend Smarter

Posted on by Hannah Bray

Insights

TiPJAR Wins UK Smart Grant to Supercharge Revolutionary Spend & Save Product for Hospitality Workers 

The Fair Tip Act is just around the corner, and everyone is talking about it including the US election candidates! TiPJAR supports over 60,000 users and 12,000 operators to share fair and transparent tipping and help businesses reward and motivate their staff.

We’ve also got some huge news—TiPJAR has been handpicked by the UK government, out of thousands of applicants, to receive the UK Smart Grant! This isn’t just any grant; it’s the rocket fuel we need to launch our groundbreaking and pioneering Spend & Save product to tens of thousands of hospitality workers around the world.

So, what’s the big deal about Save & Spend? Glad you asked! It’s our latest and greatest invention that puts hospitality employees first, giving them limitless opportunities like never before. Here’s how it works:

Save: Employees can now hit the pause button on their tip payouts, whether they’re collected through QR codes, Tap to Tip machines, PDQs, or even via Supertronc. Instead of getting their tips right away, they can stash them in a savings pot and watch it grow—interest included! It’s like a piggy bank, but way cooler.

Spend: But wait, there’s more! When they’re ready to spend those hard-earned tips, they can do it with their very own TiPJAR card, and guess what? They’ll get cash-back at 1000s of high-street venues. Who wouldn’t want a slice of that action?

We weren’t kidding when we said we’re pioneering—nobody else is doing this! TiPJAR exists because tipping was broken, and we had the perfect fix. Now, with Save & Spend, we’re not just fixing it, we’re flipping it on its head and turning it into something incredible.

Join the revolution - register Here
"TiPJAR has come so far in just 5 years, and I'm immensely proud of what we've achieved for tipped workers. With the launch of our 'Spend and Save' product, we're entering an exciting new phase. It's always been my vision for workers to maximize their tips, and this new feature is a crucial step in making that a reality."
james brown
James Brown
Co-founder - TiPJAR
"At Honest Burgers, we’re excited about TIPJAR’s new features that will directly benefit our teams. The ability to save tips within the app and earn interest has been a long-requested feature, and we’re thrilled it’s now becoming a reality. Additionally, the new TiPJAR card would allow our teams to spend their tips with ease and enjoy discounts at high street brands. These updates would provide greater financial flexibility and added value for our employees, further enhancing their experience with TIPJAR."
Tommy Giraux
Head of Projects - Honest Burger

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Customer Story: BrewDog

Posted on by Hannah Bray

Customer Stories: BrewDog

How Brewdog reduced staff turnover to it's lowest ever!

“TiPJAR has been a game changer for our crew across the UK and EU. They are constantly striving to go above and beyond for our customers, and to have a simple and effective tipping mechanism makes sure that their efforts are recognised immediately"
BrewDog
Matt Gough - Head of People Operations

TiPJAR Products brewdog use

TiPJAR connect

With TiPJAR Connect, we bring effortless integration into your existing card machines or apps, enabling a single transaction experience for your customers.

TiPJAR tik om te tippen

Tap to tip machines

TAP TO TIP™ provides your customers with a convenient way to express their appreciation for impeccable service.

TiPJAR QR Code

Digital Tipping

With our transparent Distribution Engine, funds are distributed fairly based on hours worked, and who was working at the time the tip was received.

“The system is transparent and fair to all our crew ensuring that the once slightly underhand process of giving and receiving tips has now been unlocked"
BrewDog
Matt Gough - Head of People Operations

The impact of TiPJAR reducing staff turnover to it’s lowest ever 

With over 100 bars worldwide, BrewDog is committed to breaking the mould and delivering a customer experience that stands out from the rest. They understand the importance of having great staff who not only excel in their roles but also stay with the company long-term. This is crucial because they ensure that the customer experience remains consistently exceptional, with familiar faces and a team that truly understands the brand’s ethos.

Low staff turnover is more than just a staffing metric—it’s a vital component of BrewDog’s overall success. Reducing staff turnover by 5.8% to 19% is a huge success and when employees stay longer, they develop deeper expertise and stronger relationships with customers. This continuity leads to increased like-for-like sales, as satisfied customers are more likely to return. Positive feedback naturally follows, along with improved mystery dining scores that reflect the quality of the experience. In a more stable and engaged team, tips increase, rewarding the staff for their dedication.

Ultimately, by investing in their employees, BrewDog not only enriches the customer experience but also drives the business forward.

£3.5m+

In annual tips collected with TiPJAR 

8.5%

Increase in LFL sales since introducing TiPJAR 

£2.68

per hour extra earnings for the staff members at the top performing locations 

19%

Staff turnover was reduced to 19%

7.5%

Increase in positive feedback after implementing TiPJAR 

15%

Increase in positive mystery diner feedback  

“There’s no two ways about it, chef’s in a lot of hospitality operations are under appreciated. Not so here at Brewdog! They play an integral part to our whole offering. They do an incredible job and that is why we reward them with their fair share of tips through TiPJAR."
BrewDog
Chad Crooks - Global Exec Chef

DRIVING Positive feedback

Since the introduction of TiPJAR, BrewDog has seen a significant increase in mystery diner feedback points, reflecting a remarkable improvement in customer experience. The mystery diner scores increased by 15%. This impressive leap can be attributed to the heightened engagement and motivation among BrewDog’s staff. With the introduction of TiPJAR, employees have become more invested in delivering exceptional service, and creating memorable experiences for every guest.

At BrewDog, it’s recognised that customers are the lifeblood of the business, but it’s the dedicated team that ensures those customers return time and time again.

"We’ve seen our mystery audit scores increase massively since implementing TiPJAR, increased customer review scores and even though we already had industry-leading employee retention, this was further improved after implementing TiPJAR."
Chad Crooks
Global Exec Chef - BrewDog

significant increase in tips

If numbers tell a story, then the story of TiPJAR’s integration with BrewDog’s ordering app is nothing short of remarkable. This powerful partnership has had a significant impact on tipping, resulting in a staggering £187,106 increase in BrewDog’s team earnings within just six months. Thanks to this seamless integration, BrewDog staff are now benefiting from an additional £20,000 each month.

These integrations are essential, as they make it incredibly easy and transparent for customers to tip team members. By streamlining the tipping process, BrewDog ensures that their hardworking teams are rewarded instantly, fostering a culture where great service is both recognised and appreciated.

“Allowing our teams to access and own their own tips through their online account has transformed their access to their hard earned money and allows them to access their tips at any point making it more user friendly in this speed essential time. TiPJAR is a fantastic product for our business and one that continues to work seamlessly for both our customers and our teams"
BrewDog
Matt Gough - Head of People Operations

data from Sentiment search

Sentiment Search is revolutionising the hospitality industry by providing next-generation customer feedback insights, and quantifying comments within reviews. TiPJAR has partnered with Sentiment Search as an independent verifier of improved customer service metrics, showing how happy teams positively impact the customer experience.

After analysing BrewDog’s data before and after implementing TiPJAR, Sentiment Search discovered significant improvements in key areas. Notably, mentions of staff, speed, and efficiency saw substantial increases, with staff mentions alone rising to 22.5%.

 
Some Key stats:
  • 9.5% points increase in staff mentions on reviews
  • 10% increase in efficiency of the team
  • Improved scores on speed of service
  • Improved Google Review page ratings
"Based off insights from Sentiment Search, we can conclude that the use of TiPJAR has had a notable positive impact on the customer sentiment around service, particularly around staff, speed and efficiency and friendliness. The sentiment scores as of today continue to move in a positive trend and are consistently increasing"
Prithvi Dhanda
Founder & CEO - Sentiment Search

TiPJAR - A product that works for both customers and teams

TiPJAR has been a game changer for BrewDog’s crew, transforming the tipping process into one that is simple, transparent, and fair. By implementing TiPJAR, BrewDog ensures that their teams’ efforts are immediately recognised. Employees now can access and manage their tips through their own online accounts, making it easier than ever for them to enjoy the fruits of their hard work whenever they choose.

This transformation has not only enhanced team spirit across BrewDog’s locations but has also strengthened the camaraderie between front-of-house (FOH) and back-of-house (BOH) teams. The shared goal of ensuring every customer leaves happy is now more tangible, with everyone benefiting from the tips earned.

"The joy on our teams face when their tip summary comes through is fantastic to see. It’s always one of the most hotly anticipated emails of the week!"
Matt Gough
Head of People Operations - BrewDog

Ready to take the next step?

Are you ready to enhance employee satisfaction, boost retention rates, and optimise tip distribution in your hospitality business? Take the first step towards achieving these goals with TiPJAR. Our innovative platform empowers businesses like yours to create fair and transparent environments while maximising staff earnings. Don’t let outdated processes hold you back – schedule a demo today to see how TiPJAR can revolutionise your operations and elevate your team’s success!

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Book a chat with us today and hear how TiPJAR® software can help your business grow!

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