Category: Insights

Save More, Spend Smarter

Posted on by Hannah Bray

Insights

TiPJAR Wins UK Smart Grant to Supercharge Revolutionary Spend & Save Product for Hospitality Workers 

The Fair Tip Act is just around the corner, and everyone is talking about it including the US election candidates! TiPJAR supports over 60,000 users and 12,000 operators to share fair and transparent tipping and help businesses reward and motivate their staff.

We’ve also got some huge news—TiPJAR has been handpicked by the UK government, out of thousands of applicants, to receive the UK Smart Grant! This isn’t just any grant; it’s the rocket fuel we need to launch our groundbreaking and pioneering Spend & Save product to tens of thousands of hospitality workers around the world.

So, what’s the big deal about Save & Spend? Glad you asked! It’s our latest and greatest invention that puts hospitality employees first, giving them limitless opportunities like never before. Here’s how it works:

Save: Employees can now hit the pause button on their tip payouts, whether they’re collected through QR codes, Tap to Tip machines, PDQs, or even via Supertronc. Instead of getting their tips right away, they can stash them in a savings pot and watch it grow—interest included! It’s like a piggy bank, but way cooler.

Spend: But wait, there’s more! When they’re ready to spend those hard-earned tips, they can do it with their very own TiPJAR card, and guess what? They’ll get cash-back at 1000s of high-street venues. Who wouldn’t want a slice of that action?

We weren’t kidding when we said we’re pioneering—nobody else is doing this! TiPJAR exists because tipping was broken, and we had the perfect fix. Now, with Save & Spend, we’re not just fixing it, we’re flipping it on its head and turning it into something incredible.

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"TiPJAR has come so far in just 5 years, and I'm immensely proud of what we've achieved for tipped workers. With the launch of our 'Spend and Save' product, we're entering an exciting new phase. It's always been my vision for workers to maximize their tips, and this new feature is a crucial step in making that a reality."
james brown
James Brown
Co-founder - TiPJAR
"At Honest Burgers, we’re excited about TIPJAR’s new features that will directly benefit our teams. The ability to save tips within the app and earn interest has been a long-requested feature, and we’re thrilled it’s now becoming a reality. Additionally, the new TiPJAR card would allow our teams to spend their tips with ease and enjoy discounts at high street brands. These updates would provide greater financial flexibility and added value for our employees, further enhancing their experience with TIPJAR."
Tommy Giraux
Head of Projects - Honest Burger

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Customer Story: BrewDog

Posted on by Hannah Bray

Customer Stories: BrewDog

How Brewdog reduced staff turnover to it's lowest ever!

“TiPJAR has been a game changer for our crew across the UK and EU. They are constantly striving to go above and beyond for our customers, and to have a simple and effective tipping mechanism makes sure that their efforts are recognised immediately"
BrewDog
Matt Gough - Head of People Operations

TiPJAR Products brewdog use

TiPJAR connect

With TiPJAR Connect, we bring effortless integration into your existing card machines or apps, enabling a single transaction experience for your customers.

TiPJAR tik om te tippen

Tap to tip machines

TAP TO TIP™ provides your customers with a convenient way to express their appreciation for impeccable service.

TiPJAR QR Code

Digital Tipping

With our transparent Distribution Engine, funds are distributed fairly based on hours worked, and who was working at the time the tip was received.

“The system is transparent and fair to all our crew ensuring that the once slightly underhand process of giving and receiving tips has now been unlocked"
BrewDog
Matt Gough - Head of People Operations

The impact of TiPJAR reducing staff turnover to it’s lowest ever 

With over 100 bars worldwide, BrewDog is committed to breaking the mould and delivering a customer experience that stands out from the rest. They understand the importance of having great staff who not only excel in their roles but also stay with the company long-term. This is crucial because they ensure that the customer experience remains consistently exceptional, with familiar faces and a team that truly understands the brand’s ethos.

Low staff turnover is more than just a staffing metric—it’s a vital component of BrewDog’s overall success. Reducing staff turnover by 5.8% to 19% is a huge success and when employees stay longer, they develop deeper expertise and stronger relationships with customers. This continuity leads to increased like-for-like sales, as satisfied customers are more likely to return. Positive feedback naturally follows, along with improved mystery dining scores that reflect the quality of the experience. In a more stable and engaged team, tips increase, rewarding the staff for their dedication.

Ultimately, by investing in their employees, BrewDog not only enriches the customer experience but also drives the business forward.

£3.5m+

In annual tips collected with TiPJAR 

8.5%

Increase in LFL sales since introducing TiPJAR 

£2.68

per hour extra earnings for the staff members at the top performing locations 

19%

Staff turnover was reduced to 19%

7.5%

Increase in positive feedback after implementing TiPJAR 

15%

Increase in positive mystery diner feedback  

“There’s no two ways about it, chef’s in a lot of hospitality operations are under appreciated. Not so here at Brewdog! They play an integral part to our whole offering. They do an incredible job and that is why we reward them with their fair share of tips through TiPJAR."
BrewDog
Chad Crooks - Global Exec Chef

DRIVING Positive feedback

Since the introduction of TiPJAR, BrewDog has seen a significant increase in mystery diner feedback points, reflecting a remarkable improvement in customer experience. The mystery diner scores increased by 15%. This impressive leap can be attributed to the heightened engagement and motivation among BrewDog’s staff. With the introduction of TiPJAR, employees have become more invested in delivering exceptional service, and creating memorable experiences for every guest.

At BrewDog, it’s recognised that customers are the lifeblood of the business, but it’s the dedicated team that ensures those customers return time and time again.

"We’ve seen our mystery audit scores increase massively since implementing TiPJAR, increased customer review scores and even though we already had industry-leading employee retention, this was further improved after implementing TiPJAR."
Chad Crooks
Global Exec Chef - BrewDog

significant increase in tips

If numbers tell a story, then the story of TiPJAR’s integration with BrewDog’s ordering app is nothing short of remarkable. This powerful partnership has had a significant impact on tipping, resulting in a staggering £187,106 increase in BrewDog’s team earnings within just six months. Thanks to this seamless integration, BrewDog staff are now benefiting from an additional £20,000 each month.

These integrations are essential, as they make it incredibly easy and transparent for customers to tip team members. By streamlining the tipping process, BrewDog ensures that their hardworking teams are rewarded instantly, fostering a culture where great service is both recognised and appreciated.

“Allowing our teams to access and own their own tips through their online account has transformed their access to their hard earned money and allows them to access their tips at any point making it more user friendly in this speed essential time. TiPJAR is a fantastic product for our business and one that continues to work seamlessly for both our customers and our teams"
BrewDog
Matt Gough - Head of People Operations

data from Sentiment search

Sentiment Search is revolutionising the hospitality industry by providing next-generation customer feedback insights, and quantifying comments within reviews. TiPJAR has partnered with Sentiment Search as an independent verifier of improved customer service metrics, showing how happy teams positively impact the customer experience.

After analysing BrewDog’s data before and after implementing TiPJAR, Sentiment Search discovered significant improvements in key areas. Notably, mentions of staff, speed, and efficiency saw substantial increases, with staff mentions alone rising to 22.5%.

 
Some Key stats:
  • 9.5% points increase in staff mentions on reviews
  • 10% increase in efficiency of the team
  • Improved scores on speed of service
  • Improved Google Review page ratings
"Based off insights from Sentiment Search, we can conclude that the use of TiPJAR has had a notable positive impact on the customer sentiment around service, particularly around staff, speed and efficiency and friendliness. The sentiment scores as of today continue to move in a positive trend and are consistently increasing"
Prithvi Dhanda
Founder & CEO - Sentiment Search

TiPJAR - A product that works for both customers and teams

TiPJAR has been a game changer for BrewDog’s crew, transforming the tipping process into one that is simple, transparent, and fair. By implementing TiPJAR, BrewDog ensures that their teams’ efforts are immediately recognised. Employees now can access and manage their tips through their own online accounts, making it easier than ever for them to enjoy the fruits of their hard work whenever they choose.

This transformation has not only enhanced team spirit across BrewDog’s locations but has also strengthened the camaraderie between front-of-house (FOH) and back-of-house (BOH) teams. The shared goal of ensuring every customer leaves happy is now more tangible, with everyone benefiting from the tips earned.

"The joy on our teams face when their tip summary comes through is fantastic to see. It’s always one of the most hotly anticipated emails of the week!"
Matt Gough
Head of People Operations - BrewDog

Ready to take the next step?

Are you ready to enhance employee satisfaction, boost retention rates, and optimise tip distribution in your hospitality business? Take the first step towards achieving these goals with TiPJAR. Our innovative platform empowers businesses like yours to create fair and transparent environments while maximising staff earnings. Don’t let outdated processes hold you back – schedule a demo today to see how TiPJAR can revolutionise your operations and elevate your team’s success!

Book a Demo

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Book a chat with us today and hear how TiPJAR® software can help your business grow!

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Customer Story: Murphy’s Ice Cream

Posted on by Hannah Bray

Customer Stories: Murphy's Ice Cream

Implementing TiPJAR? There's no reason not to!

"Being able to offer that additional benefit, of offering something back to the staff, that they can see a dramatic benefit from and the reason we went with TiPJAR specifically was because you were able to link into our rostering system, which meant that there was no additional management from our from our end. "
Murphy's
Cian - Regional Manager

At Murphy’s, They Make Real Ice Cream!

Murphy’s have been making it naturally, locally and truthfully in Dingle since 2000. Behind this lively atmosphere are the dedicated team members who work tirelessly to ensure every guest leaves with unforgettable memories.

With 6 sites all based in Ireland, Murphy’s uses TiPJAR’s cash-equivalent products including QR codes and Tap-to-Tip devices. All the figures you see below are all from cash-equivalent tips!

So, what’s behind the success? We like to think, a happy team.

£37k

Total tips collected as of July 2024

£15k

Number of tips collected at the highest earning site

£7k

Tips collected & distributed in July 2024 alone

70%

Increase in tips in first half year vs last half year

We describe ourselves to our new staff members as a customer service company that happens to make the world’s best ice cream. We are obsessed with customer service and the customer experience. Our goal is for every customer to be seen as an individual. We take time with them, they get samples of all our flavours, and we tell them about how we make everything. It's a real customer journey, rather than a mere transactional exchange where people just buy an ice cream and leave. We've put a lot of thought and effort into this approach, training our staff to show all of these qualities, and I think that reflects in our tips.
Murphy's
Cian - Regional Manager

Culture is everything!

It’s incredible to have been a part of the Murphy’s success.

Being a family business for over 24 years, Murphy’s puts culture as one of its top priorities. They describe each store as having its own mini culture, where staff members feel safe and empowered in their working environment. 

Part of this empowerment, Cian states, comes from the number of tips the team members receive as appreciation for not just the ice cream but the experience.

"We are extremely proud of the tipping levels that our teams get as it speaks to the excellence in customer experience that we pride ourselves on."
Cian O Driscoll
Regional Manager - Murphy's

DRIVING REVENUE GROWTH

TiPJAR has been a game-changer for Murphy’s Ice Cream, especially noticeable in the Q1 2024 with the highest number of tips received. By using TiPJAR’s cashless tipping system, employees are happier and more motivated. Feedback shows customers love the ease of digital tipping, which keeps them coming back and spending more. Plus, with smoother operations, staff can focus on serving customers better. All this led to the impressive £14,000+ in tips for Q1 2024, turning around the dip in the previous quarters.

TiPJAR has streamlined the tipping process, reducing the time and effort staff spends handling cash tips. This efficiency allows them to focus more on delivering top-notch service. Murphy’s Ice Cream has effectively leveraged TiPJAR to enhance customer experience and employee satisfaction.

Happy employees mean happy customers, and happy customers spend more money.

"The team are delighted with TiPJAR because it opens that extra revenue stream where we always had cash tips, but they were diminishing."
Cian O Driscoll
Regional Manager at Murphy's

TiPJAR's Impact on the Murphy's Team

TiPJAR has done more than just boost the bottom line at Murphy’s—it’s created a vibe of transparency and fairness that really clicks with the staff. Knowing they can track and get their tips quickly makes employees feel valued and trusted, which has led to better retention and a more motivated team.

Murphy’s story shows how focusing on employee happiness and using tools like TiPJAR can transform a business. By understanding that happy employees mean a successful business, Murphy’s has not only boosted its reputation but also set a new standard in the industry.

Ready to take the next step?

Are you ready to enhance employee satisfaction, boost retention rates, and optimise tip distribution in your hospitality business? Take the first step towards achieving these goals with TiPJAR. Our innovative platform empowers businesses like yours to create fair and transparent environments while maximising staff earnings. Don’t let outdated processes hold you back – schedule a demo today to see how TiPJAR can revolutionise your operations and elevate your team’s success!

Book a Demo

Book A Demo

Book a chat with us today and hear how TiPJAR® software can help your business grow!

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Fair Tips Talks – Episode 6: Reactions To The Final Code Of Practice

Posted on by Angie Carney

Fair Tips Talks

EPISODE 6

REACTIONS TO THE final CODE OF PRACTICE

Let’s dive deep into the  Final Code of Practice under the Fair Tips Act, which has been officially released by the Department of Business and Trade this afternoon (Monday 22nd April). Originally scheduled for implementation from July 1, 2024, the start date has now been shifted to October 1, which we imagine is designed to give operators additional time to prepare!

The changes in the new code are significant and aim to increase transparency and fairness in how tips are distributed not just within the hospitality sector but also in other tipped industries. Throughout the development of this code, TiPJAR has been working closely with the Department of Business and Trade. Our goal has been to lend our industry expertise to help shape a framework that addresses the needs of both workers and businesses effectively.

LISTEN ON SPOTIFY

Or watch on Youtube:

Highlights of the Final Code of Practice:

  • Clarification on Agency Workers: The updated legislation clarifies that for the purposes of tip allocation, the ’employer’ is regarded as the business that hires the agency worker. If tips are passed to Agencies for payment to workers, the Agency retains the obligation to ensure no deductions from tips (aside from income tax). This ensures that agency workers are treated equitably in line with directly employed staff concerning tip distribution.
  • Emphasis on Hours Worked: The code now includes hours worked during the period that tips were received as a factor to consider in businesses implementing a ‘fair’ distribution under the legislation.
  • Encouragement for Worker Consultation: The code strongly advises employers to engage with their workforce in developing tipping policies and reinforces that team members’ view of “fairness” will be a consideration.
  • Exclusion of Digital Direct Tips: Tips collected digitally, directly from customers to staff, are not considered employer-received tips and are out of scope, subject to correct operation of these platforms and relevant HMRC guidance.
  • Anti-Discrimination Safeguards: Strengthened provisions to prevent any form of discrimination in the distribution of tips, ensuring fairness for all employees regardless of background or characteristics.
  •  

Download our easy guide to the legislation

Dive deep into the intricacies of the imminent Fair Tips Act, and grasp what it signifies for hospitality enterprises in its evolving framework.

Enter your details to download our easy guide:

What is TiPJAR?

TiPJAR® is an award-winning cashless tipping and tronc platform that allows individuals and teams to receive cashless tips directly from customers, then distribute them transparently and fairly amongst the team.

We are a start-up on a global mission to help tipped workers in the emerging cashless society, to help businesses reward and motivate their best staff, and to help customers say thank you for great service.

Seamlessly Integrated into your workflows

The world’s only solution that effortlessly integrates into your existing payment flows for a streamlined tipping experience.

designed for enterprise

TiPJAR offers a comprehensive solution tailored to meet the unique needs of large-scale businesses.

Financial technology, built like a bank

With robust financial technology at its core, TiPJAR offers a secure and reliable platform, built to meet the highest complaince standards.

A solution for any kind of business

From restaurants to hotels, TiPJAR is the go-to solution for any kind of business looking to revolutionize their tip management.

Totally compliant with new legislation

A fully compliant solution that ensures your business meets all the requirements of new legislation, while keeping your teams happy!

A revolution built with purpose

We exist to help empower tipped workers with instant access to their tips, financial security, unrivalled transparency, and most of all – a method with which they can collect and share tips across teams fairly.

But our mission doesn’t stop there. We also equip businesses with a powerful tool to reward, motivate, and retain their exceptional staff, eliminating the notorious administrative headaches associated with tips on a global scale. We understand the challenges faced by businesses in managing this crucial aspect, and we are here to provide a game-changing solution.

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TiPJAR® Accounts
1
Registered Users
0
Tips Processed Annually
£ 10 M+
Transactions
0.1 M+

Introducing

Distribute service charges or credit card tips, transparently.

Find Out More

Fair Tips Act: The Final Code Of Practice is Here

Posted on by Angie Carney

Insights

Let’s dive deep into the  Final Code of Practice under the Fair Tips Act, which has been officially released by the Department of Business and Trade this afternoon (Monday 22nd April). Originally scheduled for implementation from July 1, 2024, the start date has now been shifted to October 1, which we imagine is designed to give operators additional time to prepare!

The changes in the new code are significant and aim to increase transparency and fairness in how tips are distributed not just within the hospitality sector but also in other tipped industries. Throughout the development of this code, TiPJAR has been working closely with the Department of Business and Trade. Our goal has been to lend our industry expertise to help shape a framework that addresses the needs of both workers and businesses effectively.

Highlights of the Final Code of Practice:

  • Clarification on Agency Workers: The updated legislation clarifies that for the purposes of tip allocation, the ’employer’ is regarded as the business that hires the agency worker. If tips are passed to Agencies for payment to workers, the Agency retains the obligation to ensure no deductions from tips (aside from income tax). This ensures that agency workers are treated equitably in line with directly employed staff concerning tip distribution.
  • Emphasis on Hours Worked: The code now includes hours worked during the period that tips were received as a factor to consider in businesses implementing a ‘fair’ distribution under the legislation.
  • Encouragement for Worker Consultation: The code strongly advises employers to engage with their workforce in developing tipping policies and reinforces that team members’ view of “fairness” will be a consideration.
  • Exclusion of Digital Direct Tips: Tips collected digitally, directly from customers to staff, are not considered employer-received tips and are out of scope, subject to correct operation of these platforms and relevant HMRC guidance.
  • Anti-Discrimination Safeguards: Strengthened provisions to prevent any form of discrimination in the distribution of tips, ensuring fairness for all employees regardless of background or characteristics.
  •  

We are honoured to have consulted on this vital Code of Practice, which clarifies how employers should handle tips passed to their dedicated teams. At TiPJAR, we are dedicated to promoting fairness and transparency in tip distribution, and we believe this Act will greatly benefit millions of tipped workers and help level the playing field across various sectors. We are excited to support businesses as they navigate these changes and seize the opportunities they bring.

The legislation mandates that all tips and service charges be distributed to staff without deductions, requiring businesses to adopt a clear and equitable distribution system. This reflects a broader legislative acknowledgment of the hard work by industry employees and aims to safeguard their earnings.

Further Insights from the New Code:

  • Handling of Non-Monetary Tips: The code provides guidelines for the fair distribution of non-monetary gratuities, like vouchers and service tokens, ensuring they are assessed for their monetary value and shared appropriately.

  • Record-Keeping Best Practices: Businesses must now keep detailed records of all tips received and their distribution for three years. TiPJAR offers solutions to help businesses maintain these records accurately and securely.

  • Support Systems for Workers: In collaboration with industry partners, TiPJAR is set to facilitate access to information and advice to help workers understand their rights under the new legislation and how to address concerns.

  • Industry-Wide Collaboration and Education: We are initiating collaborations with hospitality associations to offer educational programs about the new code, preparing the industry to adopt these improved standards.

  • Feedback and Continuous Improvement: We are establishing channels to gather feedback from both employers and employees on the effectiveness of the new practices, which will guide any necessary adjustments or updates in collaboration with the Department of Business and Trade.

At TiPJAR, we are committed to ensuring a seamless transition to the updated tipping practices and helping our industry embrace a fairer, more transparent future.

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We Are At A Tipping Point

Posted on by Angie Carney

We are at a tipping point

A thought leadership piece by Ben Thomas, CEO at TiPJAR

Whilst many in the industry have welcomed the new tips legislation as a needed levelling of the playing field for all, the truth for many is that the timing could not really be worse. 

Not only following some of the most challenging years in living memory (I won’t list what we’ve faced these past years because it’s frankly just too depressing) but now the 1st July deadline comes in the wake of the largest increase in minimum wage most of us can remember. Justifiable in the context of a cost-of-living crisis and lingering high inflation, but very, very hard to accommodate for already stretched hospitality businesses. 

Hospitality businesses have always been hard to run.  Margins are tight, competition is intense and the rate of failure has never been higher. 

So it shouldn’t surprise us that although most businesses publicly claim the service charges and tips they collect go to staff, the truth is most have been forced to adopt a policy of retaining some amount of tips and service charges historically.  The intention being to cover the substantial costs of getting this money to staff in a way that is “fair” (whatever that means in each circumstance) and recouping what they view as other legitimate costs for staff benefits. 

Regrettably, over time, some pushed this further than the government could tolerate.  Hence we’re now faced with a requirement that every penny of these funds is paid to staff, within a narrow time frame, and only to those staff (usually) who work in the place they were collected as their normal job. 

Those that retained some portion of the funds to cover costs now face a hole in the P&L. Others who took the view that head office or non-site staff should get a share too (after all they unquestionably contribute, so why shouldn’t they?) now face the government simply disagreeing with this practice, and big shortfall in head office salary budgets. 

I’ve probably heard every story around treatment of tips and service charges.  From 90% retained by the business (justified because it allows them to pay fair wages) through to head office team members whose salaries were up to 80% comprised of tronc (because they impact all the customers’ experience).   

But has the time has come for all of us to let go of judgement about any of this?  The “naming and shaming” and the blaming breaks my heart – because there is almost always a real, valid, struggling business at the centre fighting to grow, to thrive and trying their best to look after their people,  customers and investors.  Equally on the other side, the virtue-signalling and heckling of others just doesn’t help. 

So let’s stop, and instead can we put the energy into working out together how we get to where we now need to be? 

 Over the past few months we’ve seen the whole sector go through what feels like a classic change process.  First denial – disbelief that the government would possibly stick to such a seismic change.  Then anger and resistance, with real rage that even the card processing fee (money which we don’t even get) can be clawed back from the service charges or tips collected. 

It’s understandable that some are questing to move into exploration – and testing new approaches.  We’ve seen businesses – in my view bravely – try new things.  Some have included an optional additional charge on the bill rated as a percentage of spend, being up front this is to help fund the overall experience.  Unfortunately, the swift response from Customers and the press was not good.  We should be grateful to them.  Now we know. 

Others have trialled fixed cover charges – but have found it difficult to do this at a level that makes a difference, and again, customers are quick to challenge, less likely to then optionally tip or pay an optional service charge, and few have been able to maintain it. 

Given this, there really are only three things to think about if you have been operating a service charge with a retention for the business:  Whether or not to maintain it and at what level, and how much to increase your revenue or reduce costs as a result. 

Starting by understanding what level of service charge is needed to maintain what for your business is an acceptable level of tronc to competitively attract, retain and reward your on-site team is the first decision.  This is where the service charge should be set, because that is all we’re now allowed to do with it. 

If that creates disparity, because you were sharing across sites (now not allowed) you’ll need to review remuneration policy.  Perhaps there is a top up in lieu at delivery-heavy, low service charge sites. Unconventional, yes, but possibly necessity. 

Then, this will leave a shortfall – based on the wage increases you’ve needed, any portion of the service charge which previously may have funded head office or off-site staff distributions, and any amount you used to retain.  This can only be covered by increased revenue – price increases or for the brave, targeting growth and getting more customers through the door – or reducing costs if you’re lucky enough to have scope to do so. 

This is an uncomfortable reality. Yet as with so much in business, the winners will be those who are fastest to get to through the change process.  It’s time to push to reach acceptance and then build commitment to make these difficult decisions.   

Help is out there – in particular our partner business The Tronc Advisor is offering Propel subscribers a first-come-first-served discounted fixed price review of any operators’ current position, and can provide fast and simple feedback on the decisions they may need to consider. 

Working in the hospitality industry is a great privilege, a world full of wonderful people, incredible innovative businesses, and real passion for creating amazing life-enriching experiences for our guests.  Whilst the changes we’re facing are very challenging, I believe our sector is rich in tenacity, creativity and drive to overcome them, if we can work together with honesty, positivity and the considerable force of our collective will. 

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Free E-Learning Courses – The Fair Tips Act

Posted on by Angie Carney

Free E-Learning Courses - The Fair Tips Act

The hospitality industry is on the brink of a transformative era. With the impending enforcement of the Employment (Allocation of Tips) Act 2023 on 1st October 2024, a seismic shift is set to occur, benefiting over two million workers in the UK’s hospitality, leisure, and services sectors. For many businesses, the preparation to align with this legislation—and the commitment to ensuring fair pay for their teams—is already underway.

Navigating the complexities of managing, distributing, and calculating tips can be daunting, especially considering the varying contract terms that affect our industry. There are so many intricate details and nuances to consider before the legislation becomes active.

That’s why Access CPL Learning and TiPJAR have developed these FREE training courses to help you ready your operations for the legislation and bolster your teams with confidence!

Download The Manager Course
Download The Team Member Course

Your Preparation Playbook

We’ve synthesised the expertise from leaders like UKHospitality, The Tronc Advisor, and TiPJAR into a preparatory checklist:

  1. Clarify Policies and Procedures: Equip your team with a transparent, accessible guide to the new tipping protocols.

  2. Evaluate Current Systems: Review your HR and payroll systems now to meet the legislation’s reporting demands.

  3. Craft a Fair Tipping Strategy: Consider developing or revising your tipping policy, contemplating the use of tronc systems and whether to manage them internally or externally.

  4. Consult with Third Parties: Engage with agencies to ensure fair tip distribution practices for contract staff.

  5. Appoint a Troncmaster: Weigh the advantages of in-house versus external troncmasters for handling your tipping system.

  6. Prepare for Reporting Obligations: Prepare to meet transparency demands; maintain records of all tips and clearly communicate how long these records are retained.

  7. Leverage Existing Software: Explore features in your current payroll or scheduling software that could facilitate tipping policy management.

  8. Revisit Holiday Pay Practices: Ensure your holiday tronc payment practices comply with the new law.

  9. Educate Your Team: Comprehensive training will be key to ensuring a thorough understanding of rights, fair tip allocation, and building trust within your team.

Learning to Lead

In partnership with TiPJAR, Access CPL Learning, part of the Access Group, has created fresh, free e-learning courses to guide managers and team members through the new legislation, enhancing comprehension and ensuring everyone is well-equipped to move forward confidently. We’re committed to updating our courses in tandem with any changes, including those stemming from the still-evolving draft Code of Practice.

Your Next Steps

Arm your managers and team members with our free courses. We’re devoted to supporting operators in fostering fair and transparent tip allocation, empowering teams, and fortifying the hospitality sector’s integrity.

Stay ahead of the curve, and support your team with these new courses:

Download The Manager Course
Download The Team Member Course

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Book a chat with us today and hear how TiPJAR® software can help your business grow!

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Customer Story: Fairgame

Posted on by Angie Carney

Customer Stories: Fairgame

How Empowering a Happy Team Can Drive Revenue Growth

"We sought a platform that would allow the team easy access to tips. TiPJAR offered that solution right off the bat. I have worked in so many businesses where tips have been distributed wrong, and it's such a negative and poisonous atmosphere. With TiPJAR, the messaging is clear: individuals work together to maximise tips for the team. The consistency of distributing tips every Friday has kept the team really happy. Since I've been here, not once have I received a complaint about what we do tips-wise. It's a stark contrast to my past experiences, where fairness was always questioned. TiPJAR has helped us avoid that burden from day one."
Fairgame
Briony - General Manager

If you haven’t made your way down to Canary Wharf lately – well, you should. Not only is the area bustling and bursting at the seams full of brilliant spaces to eat and drink – there’s also a giant, bright, inflatable duck in the Thames.

This yellow beacon signals patrons to investigate – and on arrival, they are blown away by the multi sensory experience that is Fairgame.

Coined as the “funfair you don’t remember” – it’s exactly that. A huge, bright, buzzing space where adults can go and play funfair games, all while indulging in the great food and drink on offer.

Behind this lively atmosphere are the dedicated team members who work tirelessly to ensure every guest leaves with unforgettable memories. Fairgame’s commitment to employee satisfaction and equitable compensation has been instrumental in their success, and TiPJAR has played a pivotal role in this journey.

With over 200 staff from this single venue registered to TiPJAR – it’s no wonder they’ve had such stellar feedback and sales since opening in 2022 – they’ve been quoted as “pretty much been at full capacity” ever since they opened. 

So what’s behind the success? We like to think, a happy team.

£870k+

Total tips collected as of December 2024

£61k

Tips collected & distributed in December 2024 alone

128%

Increase in tips from Dec 2022 vs Dec 2024

78%

increase in increase in staff mentions in positive feedback

£2.67

extra earned per team member per hour on average in 2023

“The ease of not being a troncmaster and the ability to be able to just have a platform that kind of speaks for itself has been a game changer for me because it relieves you of a lot of pressure and a lot of admin. ”
Briony Wakefield
General Manager at Fairgame

Fairness from the get-go

It’s incredible to have been a part of the Fairgame success since day 1.

Before even opening their doors – Fairgame embarked on a mission to ensure employee morale would be at the forefront of their revenue generation strategy. To achieve this, they needed a solution that would ensure fair and transparent tip distribution. They offer an impressive list of benefits, but from its inception, Fair Game embraced TiPJAR as a cornerstone of its employee engagement strategy, firmly believing that a satisfied team translates into increased revenue.

"For the team, TiPJAR has become an incredibly useful tool. Transparency is key, and they appreciate being able to see it firsthand. With this clarity, they don't need to come to us with questions about their tips; they know they're being paid fairly, and that's what matters most to them."
Briony Wakefield
General Manager at Fairgame

DRIVING REVENUE GROWTH

The impact of TiPJAR on Fairgame’s revenue growth is undeniable. By ensuring fair distribution of tips, TiPJAR has motivated team members to deliver exceptional service consistently. This dedication has translated into increased patronage and higher tip volumes over time.

Analyzing the tip volumes over the years provides valuable insights into Fairgame’s revenue growth trajectory. Fairgame experienced an impressive surge in tip volume, with a remarkable 126.58% increase from Qtr4 of 2022 to Qtr4 of 2023!

This significant uplift in tip volumes reflects the growing patronage and enhanced guest satisfaction facilitated by Fairgame’s dedicated team, motivated by the equitable compensation facilitated by TiPJAR – receiving an average of £2.67 per hour during 2023!

For a full-time team member working 40 hours per week, this increment would have meant an extra £427.20 in monthly earnings, leading to an impressive annual boost of £5126.40 on average!

This significant increase not only enhanced the financial well-being of the workforce but also bolstered job satisfaction levels.

"I love that TiPJAR ensures fair distribution of tips across the team for the entire week. We often host large events like full venue buyouts, which are easy to work, but contribute significantly to the service charge gratuity. If someone doesn't work during such events, they could miss out on the rewards despite putting in hard work on other busy days like Saturdays. With TiPJAR, everyone gets their fair share, regardless of the specific events they work, creating a more equitable system for all."
Briony Wakefield
General Manager at Fairgame

Happy Team, Happy business

Beyond monetary gains, TiPJAR has helped foster a culture of transparency and fairness at Fairgame, resonating with employees and reinforcing their sense of value within the organization. The ability to track and receive their fair share of tips & tronc in a timely manner has instilled a sense of trust and loyalty among team members, resulting in higher retention rates and a more motivated workforce.

The direct correlation between employee satisfaction and guest experience is evident in Fairgame’s operational model. As employees feel valued and appreciated through equitable compensation facilitated by TipJar, they are more inclined to deliver exceptional service, thereby enhancing the overall guest experience. Positive word-of-mouth referrals and repeat patronage driven by memorable experiences further contribute to Fairgame’s revenue growth and sustained success.

Fairgame’s journey exemplifies the transformative power of prioritising employee well-being and leveraging innovative solutions like TiPJAR to drive revenue growth and operational excellence. By recognising the symbiotic relationship between employee satisfaction and business success, Fairgame has not only elevated its brand reputation but has also established itself as a trailblazer in the industry. As the company continues to expand its footprint and enhance its offerings, TiPJAR remains a cornerstone in Fairgame’s quest for sustained growth and unparalleled guest experiences.

"It wouldn't align with our name, FairGame, if we distributed tips in an unorthodox way."
Briony Wakefield
General Manager at Fairgame

Ready to take the next step?

Are you ready to enhance employee satisfaction, boost retention rates, and optimise tip distribution in your hospitality business? Take the first step towards achieving these goals with TiPJAR. Our innovative platform empowers businesses like yours to create fair and transparent environments while maximising staff earnings. Don’t let outdated processes hold you back – schedule a demo today to see how TiPJAR can revolutionise your operations and elevate your team’s success!

Book a Demo

Book A Demo

Book a chat with us today and hear how TiPJAR® software can help your business grow!

Book A Demo

8 Steps Hospitality Operators Need To Take Before October 1st

Posted on by Angie Carney

8 Steps Hospitality Operators Need To Take Before 1ST OCTOBER 2024

The new tipping legislation is coming! You need to take these steps to remain compliant.

With the 1st of July fast approaching, the hospitality industry is bracing for a significant shift in tipping legislation that will reshape the way businesses manage and distribute tips and service charges. 

As operators prepare to navigate these changes, ensuring compliance with the new regulations becomes paramount to avoid penalties and maintain trust with both staff and customers!

So to help, we thought we would outline 8 essential steps that hospitality operators need to take to ensure compliance before the new tipping legislation comes into effect! From establishing clear policies to reviewing existing tronc setups, each step is vital in preparing businesses for the regulatory changes ahead!

the legislation is live!

Step One:
Get Your Policies Straight

It’s time to put your intentions and policy down on paper. Your business should start making changes by crafting a clear and comprehensive policy that spells out exactly how tips and service charges are shared up in your business.

It’s really important that you don’t forget anyone—front of house, back of house, and even those agency folks should be covered in your policy.

This isn’t just about having a document to tick a box; you need to think about setting the tone for fairness and transparency in your businesses tipping practices. Take this as a real opportunity to address any skeletons you may or may not have hidden in your tronc closet.

Step Two: Talk about it

Like it or not clearly communicating your policy, and empowering your teams with knowledge about their rights in regard to the upcoming changes in tipping regulations is about to become an essential part of compliance. 

We’d recommend hosting a meeting or training session to discuss the new rules and ensure everyone understands their implications, and that your staff are equipped to confidently address any inquiries or concerns from customers regarding tipping practices. By educating your staff, you not only ensure compliance but also demonstrate transparency. Encourage open communication and create a supportive environment where questions are welcomed and addressed. 

With informed and prepared staff, you can navigate the transition smoothly and uphold your commitment to excellence in customer service.

Step Three:
Consider implementing a tronc

Now might be the perfect opportunity to explore the benefits of implementing a tronc system if you haven’t already done so.

Tronc arrangements offer a streamlined approach to tip distribution, aligning with the requirements of the new legislation while also benefiting your business and staff. We would definitely recommend taking the time to assess your options and determine whether integrating a tronc system could enhance your operations.

Implementing a tronc system offers several advantages over not having one:

  • Compliance:
    With the new legislation emphasising fair and transparent tip distribution, a tronc ensures that your business adheres to legal requirements, reducing the risk of penalties or disputes.

  • Fairness and Transparency:
    A compliant troncmaster must promote fairness by establishing clear guidelines for distributing tips among employees based on predetermined criteria, fostering transparency and trust.

  • Efficiency When Choosing An Automated Solution:
    Automated Tronc systems simplfy the process of tip allocation, saving time and resources compared to manual methods. This efficiency allows your staff and head office teams to focus on delivering exceptional service rather than managing tip distribution.

  • Employee Satisfaction:
    Fair and timely distribution of tips is an essential piece of the new legislation. By outsourcing a troncmaster – you’re putting the pressure of timely distribution on them, rather than your payroll teams.

  • Financial Benefits:
    Tronc systems can lead to huge cost savings for both employers and employees. By exempting tips from National Insurance contributions, businesses can reduce payroll expenses, while employees may enjoy increased take-home pay. TiPJAR can even work with you to reclaim up to 6 years worth of NICs you and your staff have already paid on tips.

Step 4: Review Your Existing Tronc Setup (If you do have one)

Got a tronc arrangement already running? Time for a check-up! Take a good look under the hood and make sure everything’s running smoothly. It’s critical that operators check that their setup aligns with the new rules and regulations. 

  • Double-Check for Compliance and Fairness:
    Take a closer look at your tronc arrangement to see if it’s playing by the rules. Is it fair? Transparent? Fair pay for fair work, right? If you spot anything you’re unsure about, or places where things could be better, don’t hesitate to fix them or seek professional advice. It’s all about keeping things on the up-and-up and making sure everyone’s happy.
  • Spot Where You Can Boost Performance:
    Look for any areas where your tronc could use a little boost. Maybe there’s a way to make things run smoother or shine a light on how tips are shared? Have no idea how yo’re going to sort the reporting aspect of the legislation? Keep your eyes peeled for ways to make your tronc even better and more effective for your team.
  • Get Your Team Involved
    Time to rally the troops! We’re huge believers that it’s critical to have your team involved in the review and policy-writing process. Their feedback is gold. Open up the floor for ideas, suggestions, and any concerns they might have. After all, you’re all in this together!
  • Stay Committed to Getting Better:
    Tronc management is an ongoing journey, not a one-time thing. Keep an eye on how things are going, and don’t be afraid to make changes along the way. Stay on top of the latest rules and regs, and keep your tronc in tip-top shape. 

Step 5: Crunch the numbers

It’s time to dive into the numbers and assess how the legislation may affect your financial landscape. By thoroughly analysing the financial forecast, you can anticipate any potential hurdles and devise strategies to navigate them effectively.

With insights gleaned from your financial assessment, chart a strategic course for the future. Consider various scenarios and develop contingency plans to address any challenges that may arise. Planning ahead ensures you’re equipped to steer your business towards continued success.

Before implementing any changes, carefully review the terms and conditions associated with your tronc. Pay close attention to any hidden costs or contractual obligations that could impact your financial outlook. Thorough scrutiny now prevents unwelcome surprises later.

Things to consider when looking at how the legislation may impact your business financially:

  • Have you been paying for National Insurance on tips? If you were not deciding distribution as an employer you and your staff could be eligible to claim up to 6 years of contributions back! We work closely with The Tronc Advisor to help operators claim these payments back, as well as set up a compliant tronc going forward.
  • Take a look at how much distributing tips or running your tronc is currently costing you. We’d recommend shopping around if you’re using an external solution, or looking at how many man hours are put in by your payroll team if you’re running a tronc internally.
  • If you previously kept a portion of tronc back as a reserve to distribute later whether to cover holidays or quieter periods, it’s simply no longer allowed. It’s time to be open with your team their income may fluctuate more going forwards, and consider whether it’s viable to pay tronc to team members who are not working – on holiday or other leave – when there’s no “tronc reserve” to cover this.   
  • You may even want to look at the balance between salary and tronc, and make sure you’re not over-reliant on tronc to achieve a sustainable and competitive overall reward.  This may mean looking at service charge levels, pricing levels and salaries – as well as how tronc is shared out.

  • With salary negotiations involving tips becoming a big no-no, it’s time to review staff compensation strategies. With tronc no longer a part of salary negotiations, reassess how you’re going to attract and retain talent effectively.

  • Consider the long-term financial impact. Look beyond immediate changes to anticipate how implementing a compliant tronc system can support your business’s financial health and sustainability over time.

Stay agile and responsive to changing circumstances, allowing you to adjust your approach as needed. By remaining adaptable, you can effectively navigate unforeseen challenges and seize new opportunities as they arise.

Step 6: Update Employee Contracts

Updating employee contracts is a critical step in ensuring compliance with the new tipping legislation. This involves reviewing existing contracts and making necessary amendments to reflect any changes in tip distribution policies mandated by the new laws.

Previously, it wasn’t uncommon to agree with staff to take a different wage or salary in exchange for a different share of tronc or tips, usually a reduced salary for a higher share of tronc. However, under the new legislation, you can’t leverage commitments on tronc distribution as part of salary negotiation.  Staff wages or salary (whether for new starters or existing team members) must agreed without reference to tronc distributions.

Employers must clearly define the proper basic pay amount, excluding tips, in employee contracts to avoid liabilities. Failure to update contracts before the law takes effect could result in tips being considered part of the basic wage, subjecting the full amount to National Insurance contributions.

It’s also really crucial to ensure compliance with minimum and living wage laws, which prohibit salaries from being topped up with tips. Stay ahead of these changes by updating your employee contracts sooner, rather than later!

Step 7: Evaluate Technology Solutions

When preparing for the new tipping legislation, it’s essential to assess your technology solutions to ensure they align with compliance requirements. Tip management software and modern point-of-sale (POS) systems offer efficient ways to streamline tip distribution and enhance accuracy. These solutions can automate tip calculations, track tip amounts for reporting, and ensure transparent distribution among staff members. By leveraging technology, businesses can eliminate manual processes, reduce errors, and maintain comprehensive records of tip transactions.

Additionally, advanced POS & rota systems may integrate seamlessly with tronc management platforms, facilitating smooth communication and data exchange between systems.

Evaluating and investing in technology solutions tailored to your business needs can significantly improve operational efficiency and compliance readiness in preparation for the new legislation.

Step 8: Seek Professional Advice

Navigating the complexities of the new tipping legislation can be daunting. If you find yourself uncertain about its implications or how to ensure compliance, seeking professional advice is paramount.

Legal or financial experts with specialised knowledge of hospitality industry regulations can provide invaluable guidance and clarity. They can assess your specific situation, review your existing practices, and offer tailored recommendations to ensure compliance with the new legislation.

Professional advisors can also help interpret the intricacies of the law, address any potential risks, and implement effective strategies to adapt your operations accordingly. 

At TiPJAR, we understand the importance of staying ahead of regulatory changes and ensuring compliance with the new tipping legislation. That’s why we work closely with Andy Hamman, the UK’s leading tronc expert at The Tronc Advisor.

We're here to help!

As the countdown to October 1st begins, hospitality operators must take proactive steps to ensure compliance with the upcoming tipping legislation. By following these essential guidelines, businesses can navigate the regulatory changes smoothly and maintain trust with both staff and customers.

At TiPJAR, we prioritise working closely with you and your team to establish fair, transparent, and compliant policies tailored to your business’s unique needs. Recognising the diversity of operations, we reject a one-size-fits-all approach and instead collaborate with you to craft policies that resonate with your values and team dynamics, whether you run a bustling restaurant, a cozy cafe, or a lively bar.

Our Supertronc product offers automated tracking of transactions and tip distributions, ensuring staff transparency and timely payments. By implementing a compliant tronc policy through TiPJAR, businesses can enjoy significant savings on National Insurance contributions while streamlining tip administration and maximizing cost-effectiveness. We’ve partnered with The Tronc Advisor to assist in recovering historical NICs, showcasing the tangible financial benefits of our solution, which is designed to ensure compliance effortlessly.

We’re here to support businesses every step of the way. If you’d like to find out more about our solutions – get in touch with the form here.

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Partner Highlight: Hungrrr

Posted on by Angie Carney

Enhancing Hospitality Earnings: A Collaborative Approach with Tipjar and Hungrrr

At TiPJAR – our vision was always to be collection agnostic. We always wanted business owners and operators to have multiple solutions with which their teams could collect tips – even mix and match solutions that work perfectly within their unique steps of service.

Well – our revolutionary integration with hospitality tech legends Hungrrr offers yet another awesome layer to our clients tech stack – one that enables their staff to collect even more tips than they had before.

This alliance combines TiPJAR’s expertise in fair and transparent tip management with Hungrrr’s cutting-edge ordering technology, offering businesses a comprehensive solution to elevate their operations and enhance their teams earnings.

"TiPJAR, both their business and their staff, are completely focussed on supporting employers and importantly their teams. From our largest to our smallest clients, TiPJAR provides a transparent and efficient tip management solution for their valued team members. To witness this positive impact on the scale of our multi-store clients has been inspiring."
Neil Cooney
Account Coordinator (Stadia, Events & Partnerships) at Hungrrr

Fostering Fairness and Transparency for Operators and Staff

Hungrrr enables you to take, manage and deliver orders seamlessly with your own branded mobile app and website food ordering system.

Their ordering technology is built for hospitality businesses and commonly used in takeaways, restaurants, hotels and stadia.

Whether it’s QR code table ordering, order for collection, or fast-paced delivery, Hungrrr provides businesses with the tools they need to provide a seamless brand experience for their customers..

At Hungrrr, they understand the importance of helping businesses maximise their revenue. That’s why they offer a 0% commission model to their merchants. Unlike other platforms that may impose hidden fees or unexpected costs, Hungrrr is committed to transparency and fairness. By eliminating commission fees, businesses can keep more of their profits, allowing them to reinvest in their operations and provide even better experiences for their customers.

Hungrrr’s commitment to fairness and transparency in operator revenue aligns seamlessly with TiPJAR’s mission to empower staff with fair and transparent tip distribution. While Hungrrr ensures that businesses retain more of their earnings through a 0% commission model, TiPJAR facilitates equitable tip distribution among staff members. Together, our partnership creates a holistic approach to supporting hospitality businesses, prioritising both operator revenue and staff welfare.

The data speaks volumes – with Hungrrr's seamless ordering technology and TipJar's efficient tip management system, businesses have seen a remarkable increase in tip earnings. Our clients have reported a significant surge in tip revenue since implementing Hungrrr, demonstrating the tangible benefits of this integration. It's clear that Hungrrr's innovative platform, coupled with TipJar's transparent tip management, is empowering businesses to maximize their earnings and provide exceptional service to their customers."
Neil Cooney
Account Coordinator (Stadia, Events & Partnerships) at Hungrrr

A Powerful, Innovative integration

Hungrrr’s advanced ordering technology enables businesses to seamlessly manage orders through their branded mobile app and website. With the integration of TiPJAR, customers can now conveniently leave cashless tips directly within the Hungrrr platform.

This integration ensures that order revenue is directed to the business, while tips are swiftly delivered to staff members. Through TiPJAR Connect, integration into Hungrrr Apps becomes effortless, ensuring a seamless flow of transactions. This integration revolutionises tip management, providing businesses and their staff with transparent and efficient control over their earnings.

“Clients are always reassured when speaking to companies who understand the complexities of their business landscape and speak with confidence. In addition to the technicalities of the platform, TiPJAR are very sharp on legislation and tax and always take a people first approach. I tell clients, “listen to them."
Neil Cooney
Account Coordinator (Stadia, Events & Partnerships) at Hungrrr

Leveraging TiPJAR in aid of recruitment

Recruitment and retention has been a critical focus for most hospitality businesses since Covid, but Honest Burgers has leveraged TiPJAR to make significant strides in both areas.

One key strategy employed by Honest Burgers has been to actively promote their utilisation of TiPJAR, emphasising the average hourly rate, inclusive of service charge. This additional compensation, ranging from £3.50 to £5.00 per hour atop base wages, serves as a compelling incentive for prospective team members.

By showcasing their commitment to fair and transparent tip distribution through TiPJAR, Honest distinguishes itself from competitors and enhances its appeal as an employer. Moreover, this approach helps them stand out amidst the multitude of businesses vying for staff, elevating the visibility of their job postings and increasing their ranking in search results.

"We're able to promote the average earnings that a team member gets, stating the pay rate plus the average earnings from TiPJAR. This positions us in a higher echelon when people do Google searches and look into SEO. I would say that it has helped, considering our turnover is going down. It may not be the sole factor, but it's definitely something we reference. The weekly pay is indeed an enticement.
Maureen Sandbach
People Director ar Honest Burgers

THE IMPACT ON RETENTION

TiPJAR’s impact on employee retention cannot be overstated. Honest has witnessed a remarkable reduction in employee turnover since implementing TiPJAR. Previously, the turnover rate averaged around 106.05%, but since adopting TiPJAR, it has dropped significantly to an average of just 75.48%! 

There are many factors that could contribute to this: 

  • Weekly payouts so their staff get access to frequent, on-demand income
  • Fair distribution: Honest Burgers chose to adopt an equal points model, meaning everyone in the team gets their fair share for their hours worked in any given day
  • Transparency means there’s no funny business going on – the team can look at any tip split and understand how they’ve received their share, providing total trust with their employer
  • TiPJAR’s user-friendly platform and efficient payout system elevates the typical tronc experience – promoting the employee experience and empowering staff with the ability to take ownership over their earnings
"Most of our guys are eagerly waiting for the money. It makes a big impact on them, especially on Fridays just before the weekend. The fact that they are looking at it minute to the hour when they're gonna get it, and they know it straight away means it's very much a part of our way of living. It's now part of our DNA"
Tommy Giraux
Head Of Projects at Honest Burgers

an employee engagement tool, like no other!

TiPJAR revolutionises the employee experience by providing seamless and transparent tip distribution, empowering team members and fostering a culture of engagement and satisfaction. As Tommy from Honest notes above, the anticipation of the team receiving their TiPJAR earnings creates a palpable sense of excitement, with employees eagerly awaiting their payouts each week.

This punctuality and reliability not only makes a significant impact on their financial well-being but also instills a sense of belonging and investment in the company’s success.

TiPJAR becomes deeply ingrained in the daily lives of Honest Burgers’ team members, with its accessibility and real-time updates seamlessly integrating into their routines. From tracking earnings, to relying on its efficiency as part of their DNA, TiPJAR has become more than just a tool—it’s become a fundamental aspect of their way of living.

By simplifying the complex process of tip distribution and offering clear, transparent mechanisms for rewarding hard work, TiPJAR enables businesses to prioritise employee well-being and incentivise staff effectively. This sentiment is echoed in Tommy’s recommendations to other companies below, highlighting TiPJAR’s pivotal role in navigating evolving legislation and fostering a culture of fairness and recognition.

TiPJAR not only streamlines tip distribution but also strengthens the bond between employers and employees, driving engagement, loyalty, and mutual success.

"I've been recommending TiPJAR a lot, especially to external companies, with the discussions we've had in the last few months, specifically now as legislation is changing, and people are trying to find a legal way to split tips while also incentivising their staff. The daily split is a huge pain if you were to do it yourself, but through your integration and with the ability to direct it, that can be made an optional absolute breeze. I think that's huge for both small and large businesses—being able to reward people working busy shifts, your best people, where they can make the most money and reward them for it, keeping it transparent, clear, and tenancy."
Tommy Giraux
Head Of Projects at Honest Burgers

The reasons why Honest Burgers chose to adopt TiPJAR:

Aligning their tip distribution methods with their company ethos of honesty and transparency was a consistent challenge for Honest. TiPJAR became an instrumental solution by seamlessly integrating with their values, ensuring clear separation of tips and providing a user-friendly experience, reinforcing Honest Burgers’ commitment to integrity in all aspects of their business.

Honest Burgers faced a challenge with traditional tip distribution methods, where often frequent delays impacted their team's financial well-being. In response, TiPJAR was introduced to provide a solution for swift and regular tip payouts, ensuring Honest Burgers' hardworking team receives their well-deserved earnings promptly.

TiPJAR emerged as the solution, offering a cash-equivalent approach that maintained a clear separation, eliminating confusion and ensuring a fair distribution process for Honest Burgers' team. 

Honest chose to adopt TiPJAR in 2019, just before the onset of Covid-19 in the hope that they would be able to drive additional earnings for their teams during one of the most challenging periods for the industry in recent history

Tommy Giraux, Head Of Projects at Honest told us “This initiative was particularly successful during the pandemic, providing a way to supplement the income of our staff who were adversely affected.”

They then began considering the introduction of a service charge, but their goal was to streamline the process and keep it separate from our business operations to ensure clarity and compliance.

This is where TiPJAR comes in - we worked together to deliver our product now know as "Supertronc" - and the rest, well, it's history.

Compliance with tip management regulations posed an ongoing concern a lot of operators. Introducing TiPJAR addressed this challenge by providing a platform that ensures adherence to ever-changing legal standards. This not only mitigates risks but also provides Honest Burgers with peace of mind, aligning with their commitment to ethical and lawful business practices.

Honest faced challenges (as many hospitality operators do) in attracting and retaining top talent in a competitive market. TiPJAR emerged as a valuable tool to address this concern, allowing Honest to showcase average earnings transparently and position themselves attractively in recruitment efforts, as well as fostering loyalty among their existing team.

The burden of administrative tasks related to traditional tip distribution systems became overwhelming. To alleviate this challenge, TiPJAR was introduced, offering a streamlined approach that reduces administrative burdens, allowing Honests team to focus on more strategic aspects of their roles.

"What's great about TiPJAR is that it's completely independent of the business. It's a true tronc scheme in its entirety, where all the money goes directly to the team members' pay for the hours they've worked. The business has no interference whatsoever. Additionally, there's no commission taken by TiPJAR. We pay you guys for the service, and it doesn't get deducted from the tronc either."
Tommy Giraux
Head Of Projects at Honest Burgers

Ready to take the next step?

Are you ready to enhance employee satisfaction, boost retention rates, and optimise tip distribution in your hospitality business? Take the first step towards achieving these goals with TiPJAR. Our innovative platform empowers businesses like yours to create fair and transparent environments while maximising staff earnings. Don’t let outdated processes hold you back – schedule a demo today to see how TiPJAR can revolutionise your operations and elevate your team’s success!

Book a Demo
"With the work that you're doing, I think you're probably positioning yourself as a market leader in certain ways now."
People Director at Honest Burgers

check out how they introduced tIPjar to their teams:

We absolutely love the creativity used to engage the team here! Special thanks to Tommy for sharing these gems with us. 

Please note that our system has come a long way since these were produced, so not all information shared may still be perfectly accurate.

Book A Demo

Book a chat with us today and hear how TiPJAR® software can help your business grow!

Book A Demo