Customer Stories: Fairgame
How Empowering a Happy Team Can Drive Revenue Growth
If you haven’t made your way down to Canary Wharf lately – well, you should. Not only is the area bustling and bursting at the seams full of brilliant spaces to eat and drink – there’s also a giant, bright, inflatable duck in the Thames.
This yellow beacon signals patrons to investigate – and on arrival, they are blown away by the multi sensory experience that is Fairgame.
Coined as the “funfair you don’t remember” – it’s exactly that. A huge, bright, buzzing space where adults can go and play funfair games, all while indulging in the great food and drink on offer.
Behind this lively atmosphere are the dedicated team members who work tirelessly to ensure every guest leaves with unforgettable memories. Fairgame’s commitment to employee satisfaction and equitable compensation has been instrumental in their success, and TiPJAR has played a pivotal role in this journey.
With over 200 staff from this single venue registered to TiPJAR – it’s no wonder they’ve had such stellar feedback and sales since opening in 2022 – they’ve been quoted as “pretty much been at full capacity” ever since they opened.
So what’s behind the success? We like to think, a happy team.
£500k
Total tips collected as of March 2024
£58k
Tips collected & distributed in December 2023 alone
117%
Increase in tips from Dec 2022 vs Dec 2023
56%
increase in tips during the last 6 months of 2023 vs the first 6 months
£2.67
extra earned per team member per hour on average in 2023
Fairness from the get-go
It’s incredible to have been a part of the Fairgame success since day 1.
Before even opening their doors – Fairgame embarked on a mission to ensure employee morale would be at the forefront of their revenue generation strategy. To achieve this, they needed a solution that would ensure fair and transparent tip distribution. They offer an impressive list of benefits, but from its inception, Fair Game embraced TiPJAR as a cornerstone of its employee engagement strategy, firmly believing that a satisfied team translates into increased revenue.
DRIVING REVENUE GROWTH
The impact of TiPJAR on Fairgame’s revenue growth is undeniable. By ensuring fair distribution of tips, TiPJAR has motivated team members to deliver exceptional service consistently. This dedication has translated into increased patronage and higher tip volumes over time.
Analyzing the tip volumes over the years provides valuable insights into Fairgame’s revenue growth trajectory. Fairgame experienced an impressive surge in tip volume, with a remarkable 126.58% increase from Qtr4 of 2022 to Qtr4 of 2023!
This significant uplift in tip volumes reflects the growing patronage and enhanced guest satisfaction facilitated by Fairgame’s dedicated team, motivated by the equitable compensation facilitated by TiPJAR – receiving an average of £2.67 per hour during 2023!
For a full-time team member working 40 hours per week, this increment would have meant an extra £427.20 in monthly earnings, leading to an impressive annual boost of £5126.40 on average!
This significant increase not only enhanced the financial well-being of the workforce but also bolstered job satisfaction levels.
Happy Team, Happy business
Beyond monetary gains, TiPJAR has helped foster a culture of transparency and fairness at Fairgame, resonating with employees and reinforcing their sense of value within the organization. The ability to track and receive their fair share of tips & tronc in a timely manner has instilled a sense of trust and loyalty among team members, resulting in higher retention rates and a more motivated workforce.
The direct correlation between employee satisfaction and guest experience is evident in Fairgame’s operational model. As employees feel valued and appreciated through equitable compensation facilitated by TipJar, they are more inclined to deliver exceptional service, thereby enhancing the overall guest experience. Positive word-of-mouth referrals and repeat patronage driven by memorable experiences further contribute to Fairgame’s revenue growth and sustained success.
Fairgame’s journey exemplifies the transformative power of prioritising employee well-being and leveraging innovative solutions like TiPJAR to drive revenue growth and operational excellence. By recognising the symbiotic relationship between employee satisfaction and business success, Fairgame has not only elevated its brand reputation but has also established itself as a trailblazer in the industry. As the company continues to expand its footprint and enhance its offerings, TiPJAR remains a cornerstone in Fairgame’s quest for sustained growth and unparalleled guest experiences.
Ready to take the next step?
Are you ready to enhance employee satisfaction, boost retention rates, and optimise tip distribution in your hospitality business? Take the first step towards achieving these goals with TiPJAR. Our innovative platform empowers businesses like yours to create fair and transparent environments while maximising staff earnings. Don’t let outdated processes hold you back – schedule a demo today to see how TiPJAR can revolutionise your operations and elevate your team’s success!
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