Customer Stories: Wells & Co
How a 150‑Year‑Old Brewery Modernised Tipping, Boosted Service Scores, and Unlocked Team Happiness
The Challenge
As an independent, family-owned business based in the heart of Bedfordshire, Wells & Co has been running great pubs and brewing great beer since 1876. With hospitality at the centre of everything they do, they wanted a tipping solution that supported their people, reduced admin, and kept things fair and transparent.
Their previous approach created a few challenges:
- Paying NICs on tronc
- Delays before staff received their tips
- Limited visibility across teams
- Higher risk of human error
- Extra administrative pressure on managers
The Solution
Fair, fast, modern tronc by TiPJAR supported by Polaris Elements.
Wells & Co implemented TiPJAR’s digital tronc and tipping system, fully integrated with Polaris Elements to automate the entire workflow:
- Hours data transfers instantly
- Tip data is sent weekly with no manual effort
- Funds are automatically settled and paid out
- Staff receive their earnings weekly
- TiPJAR takes on tronc compliance as the external troncmaster
- NICs are no longer paid on tronc
For the finance team, the transformation was immediate.
12%
Increase in positive online review scores
7.5%
Increase in revenue for UK Managed Houses from F24 to F25
£40K
In NICs saved annually for all sites
10%
Decrease in negative online review scores
All Guest Review data is provided by Sentiment Search
Watch the case study
The Impact on Teams
Fairness, motivation, and instant visibility
For a business where everyone, from the kitchen to the bar, contributes to the guest experience, fairness really matters.
Key outcomes:
- With weekly payouts, staff see earnings from busy shifts straight away
- Full clarity on how earnings are split
- Greater teamwork as departments feel valued
- Increased motivation due to transparency and quick rewards
The Integration with Polaris
TiPJAR’s integration with Polaris has been a major driver in Wells & Co’s smooth and stress‑free rollout across sites. With hours and tip data transferring automatically, the entire process runs in the background without the need for manual input. Weekly payouts are fast and consistently accurate, giving both managers and team members complete confidence in the system. Since launch, the integration has performed flawlessly, no technical issues, no bottlenecks, and no operational disruption, allowing the business to modernise tipping without adding complexity or burden to day‑to‑day operations.
A Modern Tipping Solution for a Modern Hospitality Brand
For Wells & Co, TiPJAR has:
- Boosted guest experience
- Improved service quality
- Strengthened team morale
- Reduced admin and compliance risk
- Modernised a key part of their 150‑year‑old business
It’s fair, it’s transparent, and it fits perfectly into the modern hospitality landscape.
Book A Demo
Book a chat with us today and hear how TiPJAR® software can help your business grow!