Customer Stories: the alchemist
How TiPJAR’s Weekly Payouts Made Monthly Payroll a Breeze for The Alchemist
At The Alchemist, it’s all about Creative Cocktails, Devilish Dining, and Immersive Experiences!
The Alchemist offers a truly unique bar experience, encouraging their team to embrace creativity, individuality, and deliver an unforgettable customer experience from the moment guests walk through the door.
Across all of their venues, The Alchemist uses TiPJAR’s Supertronc system to ensure 100% compliance and to distribute service charges transparently to their team members.
Although they’ve always given 100% of tips to their staff, The Alchemist chose TiPJAR to seamlessly integrate with their existing systems and support a critical shift from weekly to monthly payroll — keeping things simple, compliant, and transparent.
why the alchemist chose TiPJAR
seamless pay structure
TiPJAR allowed weekly tip distribution, avoiding resistance to a monthly payroll.
Transparency & Compliance
Enhanced visibility and compliance with clear, accessible records, fostering trust among team members.
Cultural Alignment
TiPJAR's people-focused branding and operator-led approach resonated with The Alchemist's values.
Exceptional support
TiPJAR's team delivered outstanding service, going above and beyond to meet The Alchemist's needs.
operational efficiency
Eliminated manual tronc handling, providing consistent and reliable tip distribution.
The not-so dreaded move to monthly payroll
The Alchemist made the big decision to switch to monthly payroll, but they didn’t want their team to miss out on easy access to funds for saving or spending, which could impact the supportive culture they’ve built.
With TiPJAR’s help, they worked seamlessly with their payroll provider to transition from weekly to monthly payroll, all while TiPJAR handled the distribution of tips. This not only removed the admin, and the work required for weekly payroll, but it also ensured that customer service and experience remained unaffected. The team continued to stay motivated and rewarded for their hard work.
TiPJAR is really pleased to have played such a crucial part in making this process as seamless as possible.
The Alchemist’s Gen Z-Friendly Tech Solution
The Alchemist is powered by a young and dynamic workforce, with an average age of 22–23. The head office team knew they needed a solution that not only allowed team members to maintain access to funds during the move to monthly payroll but also resonated with their modern, tech-savvy staff.
As Hannah explained, “The app needed to be easy to use. The team is young, and if it’s old or clunky, they just won’t buy in or see the benefits.”
TiPJAR’s app is designed with team members in mind, providing real-time updates on their tips so they can see exactly what’s available to them each week. This helps them feel rewarded and recognised for their hard work while also highlighting the shifts where they can earn the most.
TiPJAR's Impact on The Alchemist's Team
The Alchemist has always given 100% of tips and tronc to the team, but they wanted to take transparency to the next level and hand the power back to their employees. Now, anyone can walk into an Alchemist venue and get a full breakdown of the tronc policy — no secrets, no confusion. It’s been a total game-changer for head office, knowing everything’s out in the open.
For the team, it’s all about trust. They can see exactly what’s happening with their tips and know they’re getting every penny customers are rewarding them for their hard work (and those theatrical cocktails!).
Ready to take the next step?
Are you ready to enhance employee satisfaction, boost retention rates, and optimise tip distribution in your hospitality business? Take the first step towards achieving these goals with TiPJAR. Our innovative platform empowers businesses like yours to create fair and transparent environments while maximising staff earnings. Don’t let outdated processes hold you back – schedule a demo today to see how TiPJAR can revolutionise your operations and elevate your team’s success!
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