Customer Stories: The black boy inn
How The Black Boy Inn Blended Tradition with Tech to Boost Staff Morale and Customer Satisfaction
The Black Boy Inn, Experience the True Heart of Wales with Exceptional Hospitality
Nestled in the heart of North Wales, The Black Boy Inn has been a staple of the region’s hospitality scene for centuries. A traditional, family-run establishment, they pride themselves on offering an authentic Welsh experience, where guests can enjoy both the warmth of the culture and the quality of local produce.
For over 12 months, The Black Boy Inn has partnered with TiPJAR to enhance their tipping system, bringing a modern and transparent approach to their traditional values.
With TiPJAR’s seamless and reliable platform, the inn has successfully embraced a digital solution that aligns with their commitment to delivering a genuine and memorable experience for both their team and guests.
£25k+
In tips collected with TiPJAR
1200%
Increase in staff mentions on review channels since introducing TiPJAR
115%
Increase in positive reviews for The Black Boy Inn
9.8%
Increase in mentions of ‘Friendliness’ on review channels
A tronc solution that compliments the site
As a 500-year-old establishment, authenticity is a core value at The Black Boy Inn. However, despite its rich history, the site embraces modern technology to enhance operations. This includes systems like Access Epos, Rotaready, Pepper HQ, and of course, TiPJAR.
John and the team are dedicated to integrating technology in a way that enhances, rather than disrupts, the Black Boy Inn’s rich tradition. Their focus is on adopting solutions that support their hardworking staff while preserving the authentic Welsh experience the inn is known for.
Previously, tronc was managed through traditional payroll, but this quickly became an operational headache. Errors were common, processing was slow, and staff had to wait far too long to receive their well-earned tips. John wanted a better way—one that was efficient, transparent, and ensured his team received 100% of their tips without delay. By switching to TiPJAR, he removed the stress of payroll-based tronc, giving staff instant access to their earnings while eliminating administrative burdens. Now, the team has full control and visibility over their tips, boosting morale and reinforcing a culture of fairness and appreciation.
SIGNIFICANT INCREASE IN POSITIVE REVIEWS
After implementing TiPJAR, The Black Boy Inn experienced a remarkable boost in positive reviews, which demonstrated the strong link between happy, motivated staff, better customer service, and overall customer satisfaction. The surge in positive feedback meant that the venue’s overall review score improved.
What’s behind this shift? The main factor is that staff now have instant access to their tips, eliminating the traditional wait time of up to three months. By receiving their tips immediately, employees feel more valued and motivated, which not only enhances their engagement but also improves the quality of service they provide. This quick and direct reward system has played a key role in creating a more positive and energised work environment, which directly translates to a better customer experience.
*All data provided by Sentiment Search
TiPJAR's Impact on The Black Boy Inn
By giving staff instant access to their tips, motivation and morale have soared—leading to a noticeable improvement in customer satisfaction. Reviews now highlight the increased friendliness of the team, with many mentioning specific staff members who’ve been recognised for their excellent service.
By removing the operational stress of waiting for payroll and eliminating the mistakes that used to be common with traditional tronc systems, staff now feel fully in control and confident in the transparency of their tips.
With happier staff, the service quality has naturally followed, resulting in an influx of glowing reviews. The increase in positive feedback has lifted their overall score. The Black Boy Inn has struck the perfect balance between its authentic Welsh heritage and embracing the tech that helps streamline operations and boost team satisfaction.
Ready to take the next step?
Are you ready to enhance employee satisfaction, boost retention rates, and optimise tip distribution in your hospitality business? Take the first step towards achieving these goals with TiPJAR. Our innovative platform empowers businesses like yours to create fair and transparent environments while maximising staff earnings. Don’t let outdated processes hold you back – schedule a demo today to see how TiPJAR can revolutionise your operations and elevate your team’s success!
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